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Help with order

Posted: Mon, 9th Feb 2004, 4:06pm

Post 1 of 4

jbanker

Force: 400 | Joined: 11th Nov 2003 | Posts: 20

EffectsLab Lite User

Gold Member

Hello,

I ordered AlamDV2 last Friday morning and so far I haven't heard anything back.

Am I supposed to wait for an email to recieve download instructions and/or a key?

Thanks,
Jon
Posted: Mon, 9th Feb 2004, 4:09pm

Post 2 of 4

Xcession

Force: 42802 | Joined: 21st Mar 2001 | Posts: 1964

VisionLab User VideoWrap User PhotoKey 3 Pro User Windows User

SuperUser

Message Malone, Tarn or Schwar with the email address you used to purchase the product.

Alternatively, to get a quicker response try using the key resender. This is, of course, assuming that your credit card was accepted and that the email simply failed to arrive. If payment was never authorised, emailing anyone your details won't really help.
Posted: Mon, 9th Feb 2004, 4:10pm

Post 3 of 4

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Your details were sent out correctly as far as I know. I replied to your email this morning and resent your details, so you should have received them by now.

Did you receive an email from me (Simon Jones) today? Emails would seem to be getting lost at some point. I've had trouble with another AOL email address recently - are you sure you haven't got some kind of spam filter that might be accidentally deleting any FXhome emails?
Posted: Mon, 9th Feb 2004, 4:20pm

Post 4 of 4

jbanker

Force: 400 | Joined: 11th Nov 2003 | Posts: 20

EffectsLab Lite User

Gold Member

Strange, I haven't recieved your emails. AFAIK, there isn't any filter blocking out your emails.... wait I just got a message.

Tarn I just received your email.