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OS X User Switching

Posted: Thu, 6th May 2004, 11:22pm

Post 1 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

EffectsLab Lite User MacOS User FXhome Movie Maker

Gold Member

I was just curious if there was a problem with Chromanator when used on an OS X (X.3?) machine with multiple users set up. Because that's what I'm using, and even after all this time I can't get Chromy to install on my freaking machine. And this is getting important to me. Traditionally, I've done editing at a friend's house because we don't have the space to do it on this computer, but my dad finally bought a big ol' hard drive for me to use, so I'd like to have all my apps running for editing. Anyway, I just tried installing the Gold Version, and it says something like "script error: unkown #user_something_something" and then it says "error <void>" and i have to force quit it. Please help.
Posted: Thu, 6th May 2004, 11:26pm

Post 2 of 12

Joshua Davies

Force: 25400 | Joined: 21st Mar 2001 | Posts: 3029

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FXhome Team Member

Are you an admin on the Mac? You can only install if you are admin and you may be required to be admin to run it at all on some systems.
Posted: Thu, 6th May 2004, 11:40pm

Post 3 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

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Gold Member

Thanks for responding, and yeah, I'm set up as an admin. I suppose I should say it installed, but when I choose the keyfile off my desktop, the poblems begin.
Posted: Fri, 7th May 2004, 8:38am

Post 4 of 12

Joshua Davies

Force: 25400 | Joined: 21st Mar 2001 | Posts: 3029

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FXhome Team Member

Did you install the program, on your startup drive? Have you deleted the documents folder within your user folder? What version of OSX are you running?
Posted: Sat, 8th May 2004, 12:45am

Post 5 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

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Gold Member

In order: yes, I think so (the one in my docs labled Chromanator Files?) and 10.3
Posted: Sat, 8th May 2004, 12:48am

Post 6 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

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Gold Member

for clarity, the error message i think said:

property not found
#user_preference_folder


then another message that said

object expected
<void>

Then it locks down and i have to force quit it.
Posted: Sat, 8th May 2004, 7:58am

Post 7 of 12

Joshua Davies

Force: 25400 | Joined: 21st Mar 2001 | Posts: 3029

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FXhome Team Member

Can you post the error log file as well...
Posted: Mon, 10th May 2004, 2:54am

Post 8 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

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Gold Member

I'm not sure how to do that redface ...
Posted: Mon, 10th May 2004, 2:00pm

Post 9 of 12

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

I had the same, or at least a very similar, problem. Have csb resend your key, and re-install. that's all it took for me.
Posted: Mon, 10th May 2004, 2:25pm

Post 10 of 12

Joshua Davies

Force: 25400 | Joined: 21st Mar 2001 | Posts: 3029

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FXhome Team Member

Good point Axeman - try the key resender and downloading your key from the link provided, make sure you DON NOT use any key files your might have got as an email attachment in the past.
Posted: Tue, 11th May 2004, 12:32am

Post 11 of 12

Mr_E_Man

Force: 730 | Joined: 15th Apr 2003 | Posts: 166

EffectsLab Lite User MacOS User FXhome Movie Maker

Gold Member

Yeah, that's the first thing I did before I started this string. I've tried it a few times, but it's the exact same thing each time.
Posted: Wed, 19th May 2004, 12:01am

Post 12 of 12

benw

Force: 0 | Joined: 27th Dec 2003 | Posts: 1

Member

Unfortunately I am having the exact same problem when launching the Chromanator demo. There is no way I am ever going to buy the product if the demo doesn’t even work!

I have Mac OS 10.3
I am an admin
I have a G5

I would be very happy if the bug could be fixed.