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Problem with the Key Ressender

Posted: Tue, 1st Jun 2004, 12:56am

Post 1 of 6

pitch

Force: 400 | Joined: 31st Jan 2004 | Posts: 8

EffectsLab Lite User

Gold Member

When I wanted to buy Chromanator, I had no credit card so I ask a guy to buy it for me. I had recently a problem to start chromanator :"Property not found #stream" and I read something somewhere in the forums that say if I reinstall Chromanator and a new key it can be ok. The problem is that I don't have the e-mail and the postal code of this guy, he give me the user name and the pass for the site but that's all. I change the e-mail adress for mine in the option but I think the Key Ressender need the original e-mail so...what can I do?
Posted: Tue, 1st Jun 2004, 1:48am

Post 2 of 6

Marek

Force: 2225 | Joined: 25th Dec 2002 | Posts: 1754

EffectsLab Lite User FXpreset Maker Windows User

Gold Member

Wait a minute... you asked someone you don't know to buy you a 100 dollar program? Does this not sit well with anyone else?

It seems a little fishy to me. I don't know. It's just pretty odd.
Posted: Tue, 1st Jun 2004, 1:55am

Post 3 of 6

er-no

Force: 9531 | Joined: 24th Sep 2002 | Posts: 3964

VisionLab User VideoWrap User PhotoKey 2 Pro User FXhome Movie Maker Windows User MacOS User

SuperUser

Well. As a user you seem to have brought Chromanator (you have the force points and icon). However - your story is pretty confusing to say the least.

I'd advise waiting til one of the csb-staff get back to you, or if you have time during lunchtime GMT tommorrow pop into the live chatroom and ask if anyone is around to help.

Hope that helps.
Posted: Tue, 1st Jun 2004, 2:32am

Post 4 of 6

pitch

Force: 400 | Joined: 31st Jan 2004 | Posts: 8

EffectsLab Lite User

Gold Member

Well, I asked my friend's brother so it's not like someone I don't know. Maybe the real question is, do I have the possibility to be independent if a similar problem show up again?
Posted: Tue, 1st Jun 2004, 2:35am

Post 5 of 6

Marek

Force: 2225 | Joined: 25th Dec 2002 | Posts: 1754

EffectsLab Lite User FXpreset Maker Windows User

Gold Member

Well, if you could get your friend's brother's postal code and email address, I'm sure one of the CSB guys could have a key resent to your new account.

Do what er-no said, get on around 12ish GMT tomorrow and ask Tarn, Schwar, or Malone to help you out.
Posted: Tue, 1st Jun 2004, 10:49am

Post 6 of 6

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

You'll need to get all the purchaser's details if we're to change the registered email address. If you could email the details to support@fxhome.com we'll see what we can do.