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Key File Problems!!

Posted: Sat, 17th Jul 2004, 10:38pm

Post 1 of 8

jessy

Force: 650 | Joined: 8th Jun 2003 | Posts: 384

EffectsLab Lite User

Gold Member

I bought Chromanator at the beginning of the year, and My dad reloaded Windows Xp. So I tried to get my Key file resent. But It still says

'That email and post/zip code combination is not in our database Please check them and try again'

Im not sure why its doin that so Could one of the admins please send the link to the key file to my adresse. jessysyoman@yahoo.com

Thanks for Helping
Posted: Sun, 18th Jul 2004, 8:08am

Post 2 of 8

Redhawksrymmer

Force: 18442 | Joined: 19th Aug 2002 | Posts: 2620

VisionLab User VideoWrap User PhotoKey 3 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User MacOS User

SuperUser

You sure you wrote your post/zip exactly as you entered it when you bought Chromanator?
Posted: Sun, 18th Jul 2004, 3:51pm

Post 3 of 8

jessy

Force: 650 | Joined: 8th Jun 2003 | Posts: 384

EffectsLab Lite User

Gold Member

Yes, Im positive I wrote it right
Posted: Sun, 18th Jul 2004, 4:03pm

Post 4 of 8

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

The email address you have to enter into the key resender is the one you used when you bought the program (not the one associated with your website account). I have resent your details to the mindspring address.
Posted: Sun, 18th Jul 2004, 4:09pm

Post 5 of 8

jessy

Force: 650 | Joined: 8th Jun 2003 | Posts: 384

EffectsLab Lite User

Gold Member

I havn't used that adress in a while im not sure I still have it but I'll try
Posted: Sun, 18th Jul 2004, 4:15pm

Post 6 of 8

jessy

Force: 650 | Joined: 8th Jun 2003 | Posts: 384

EffectsLab Lite User

Gold Member

No my mindspring account is shut down because I havn't used it with in a month. Sorry to cause you trouble Malone but could you send it to my other account
Posted: Sun, 18th Jul 2004, 4:33pm

Post 7 of 8

jessy

Force: 650 | Joined: 8th Jun 2003 | Posts: 384

EffectsLab Lite User

Gold Member

Malone you there?
Posted: Sun, 18th Jul 2004, 4:39pm

Post 8 of 8

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

You will have to send your details to team@fxhome.com before we can change your address in our database. Please include the cardholder name, the original email address and the post/zip code. We'll try to sort it out as soon as possible