You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Chromanator Mac Startup

Posted: Fri, 6th Aug 2004, 12:34pm

Post 1 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

Hi,

On my Powerbook 1,25 GHz/1GB RAM (and enough free HDD), Mac OS 10.3.4, Chromanator takes about 1,5 minutes to startup. With the demo version, I had no problems.

The main screen opens fast, then it hangs before displaying the initial dialog.

Any ideas?
Posted: Fri, 6th Aug 2004, 12:47pm

Post 2 of 12

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

Can you access the fxhome website from that machine without any problems?
Posted: Fri, 6th Aug 2004, 12:52pm

Post 3 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

Yes I can, but I'm behind a proxy/firewall..
Posted: Fri, 6th Aug 2004, 1:04pm

Post 4 of 12

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

Chromanator checks with fxhome when it runs. Normally it will either connect successfully or it will be denied and continue loading after a couple of seconds. It sounds like its being made to wait for a response on your machine, and this is causing the delay.

Is your firewall setup to only allow certain programs to connect to the internet? It might help if you told it to allow Chromanator to connect.
Posted: Fri, 6th Aug 2004, 1:10pm

Post 5 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

Hi,

No personal firewall with application protection, it's a real firewall smile

What does Chromanator check, can you tell me a destination port and a protocol?

I will test the startup with a internet connection, and post this information.
Posted: Fri, 6th Aug 2004, 1:34pm

Post 6 of 12

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

It just makes a request for a webpage on fxhome. So port 80, protocol http. If you can access fxhome with your web browser on that machine then Chromanator shouldnt be having trouble really.

Are you posting from that machine now? I could find out your IP and check our weblogs to see if Chromanator is managing to connect to us or not
Posted: Fri, 6th Aug 2004, 1:49pm

Post 7 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

great idea, please smile

Yes, posting from this machine. Outside IP is starting with 212.14..

Florian
Posted: Fri, 6th Aug 2004, 2:00pm

Post 8 of 12

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

I see your browser connections from that IP, but no Chromanator ones. When you say you have a proxy do you mean a web proxy? Do you normally need to set programs up to use the web proxy?
Posted: Fri, 6th Aug 2004, 3:00pm

Post 9 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

yes sir.
from inside, i connect to a squid proxy server, which is set in my OSX network settings (generally for all programs).

but I will test this with a direct internet connection later, and if it's faster than it's okay for me.

I will let you know this.
Posted: Fri, 6th Aug 2004, 4:01pm

Post 10 of 12

fwerbin

Force: 400 | Joined: 26th Jul 2004 | Posts: 29

EffectsLab Lite User MacOS User

Gold Member

Hi,

You're right, it is my firewall.
So Chromanator isn't using proxy settings..

Is there any way to reduce the timeout?
Posted: Fri, 6th Aug 2004, 4:09pm

Post 11 of 12

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

I imagine because Chromanator isnt using the proxy then the packets it sends are getting silently dropped. This means Chromanator sits there waiting for a response until it times out. If you can configure your firewall to respond with a RST instead, then Chromanator will realise it cant connect and continue loading straight away.
Posted: Thu, 3rd Feb 2005, 1:46am

Post 12 of 12

meyerisland

Force: 400 | Joined: 23rd Jul 2003 | Posts: 2

Gold Member

Quick question that piggy backs on this thread.

I have installed Chromy on my new "teacher" eMac, but our server at my school only runs OS 9.2, so I cannot connect to the internet since it is an OSX eMac. I'm getting an error on login. Is there any other way to bring Chromy to life?