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payed once and got billed twice.

Posted: Sat, 30th Apr 2005, 12:21am

Post 1 of 13

starfan

Force: 325 | Joined: 27th Mar 2005 | Posts: 353

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guys i payed for alamdv 2 once and i got charged twice, andi can't pay 200 dollors. what should i do?
Posted: Sat, 30th Apr 2005, 1:41am

Post 2 of 13

Aculag

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I'm going to recommend getting a second job and perhaps selling some furniture. That or talk to one of the CSB guys. Tarn, Schwar, Malone. (Three Stooges LOL)
Posted: Sat, 30th Apr 2005, 1:41am

Post 3 of 13

LtMcMurphy

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Aculag wrote:

I'm going to recommend getting a second job and perhaps selling some furniture. That or talk to one of the CSB guys. Tarn, Schwar, Malone. (Three Stooges LOL)
haha, your so witty smile
Posted: Sat, 30th Apr 2005, 3:20am

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sk8street65

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do you have any thing you could sell on ebay.
Posted: Sat, 30th Apr 2005, 7:56am

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Waser

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do you have any thing you could sell on eb-.....oh. whoops
Posted: Sat, 30th Apr 2005, 9:34am

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malone

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According to my logs you requested two separate copies of AlamDV, this is why you have been billed twice. The transactions were four days apart, so it's not like you accidently reloaded the page, these were deliberate separate purchases. Also, if you didn't want the second copy, why did you register the magic code and download the serial for it? We can not offer a refund once the serial has been downloaded.
Posted: Sun, 14th Aug 2005, 8:53pm

Post 7 of 13

alexcull

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Malone does make a strong point. Even though i cannot view your logs or change your opionion, if you were charged for two products, i wuldn't have registered the second one. Personnal mistake you made.
Posted: Sun, 14th Aug 2005, 11:30pm

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Serpent

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This topic has been inactive for almost 5 months. smile
Posted: Mon, 15th Aug 2005, 12:54pm

Post 9 of 13

alexcull

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True, True, lol. I should really check the dates. lol.
Posted: Tue, 27th Dec 2005, 1:45pm

Post 10 of 13

JimJohnD

Force: 1400 | Joined: 24th May 2004 | Posts: 8

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I just ordered the Composite Lab Pro upgrade and got billed twice on Dec 21. One transaction number ended with HQ1FLEA02 and the second ended with IB1FNYA82 (one min apart). I only recieved ONE link for a keyfile. I did order EffectsLab Pro upgrade on Dec 22 but that went fine. How do I correct this?
Posted: Thu, 29th Dec 2005, 8:18am

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Hendo

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JimJohnD wrote:

How do I correct this?
If you haven't resolved it then I suggest you email team@fxhome.com in case they don't see your post.
Posted: Thu, 29th Dec 2005, 10:04am

Post 12 of 13

malone

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We have refunded the second transaction as it appears to be accidentle
Posted: Thu, 29th Dec 2005, 1:04pm

Post 13 of 13

JimJohnD

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Thanks! WOW, the new CompositeLab Pro is great! Keep up the excellent work:)

JimJohnD