You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Nothing but frustration so far...

Posted: Wed, 22nd Jun 2005, 7:18pm

Post 1 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

Hi there, today I downloaded/bought both EffectsLab and Chromanator. As I mentioned in the other forum the key-file for E.L. is invalid. To make matters worse it seems I can't use Chromanator without changing my work habits around completely! Let me shed some light on this:

I have 4 different user-accounts on my 'puter:

1: My personal user for general use, surfing, writing, occasional gaming, etc.
2. My girlfriends user account
3. An Editing user account
4. An administrator account, only used for administrative work

I prefer this setup as I see no point in running with admin-rights most of the time. I had to use the admin-account to install the programs which is slightly irritating but no big deal. However it seems I am unable to even use Chromanator with the editing account!!! This is bordering on unacceptable for me and might lead me to the conclusion that I have just purchased not one but, TWO products that I simply cannot use...

Talk about throwing money out the window.

PS: I realise this might seem more than a bit provoking to those of you who love these programs, and I have no doubt that when they deliver they give great value for money (hey, that's why I bought them in the first place). So far the only thing the two programs have delivered is a headache...
Posted: Wed, 22nd Jun 2005, 7:28pm

Post 2 of 21

BackOfTheHearse

Force: 2660 | Joined: 17th Nov 2001 | Posts: 1099

EffectsLab Pro User FXhome Movie Maker Windows User

Gold Member

Well, I don't see why you'd need so many accounts. It sounds like you could just liquidate it all into two... The Admin, and then your girlfriend's.

Why did you create so many different accounts? Surely you could edit movies and do general usage on the Admin account... it's what I do.
Posted: Wed, 22nd Jun 2005, 7:47pm

Post 3 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

Well there are several reasons while I prefer to do it this way.

1.) Having your admin account seperated from your users actually makes the computing experience safer, in the (unlikely) event of a hack-attack, viruses (whenever they start arriving) etc.

2.) I use completely different programs and prefer to have access to the ones I use the most in my dock.

3.) For me it makes it easier to keep a cleaner, leaner home-directory for the different accounts with tons of different documents in the documents folder for instance.

In any case I find the whole idea that I should change my computing habits because of one program quite ridicilous. I've been working this way since I laid my hands on OSX for the first time (4 years ago). Not so much as a hint of a problem... ....wel, until now anyway.
Posted: Wed, 22nd Jun 2005, 10:25pm

Post 4 of 21

aenigma

Force: 480 | Joined: 5th May 2004 | Posts: 416

EffectsLab Lite User FXhome Movie Maker Windows User

Gold Member

if your really that paranoid just unplug your internet connection whenever your logged in as admin and start using chromy or EL.
Posted: Wed, 22nd Jun 2005, 11:00pm

Post 5 of 21

Hendo

Force: 13107 | Joined: 16th Sep 2004 | Posts: 848

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User MacOS User

FXhome Team Member

alfonzo wrote:

1.) Having your admin account seperated from your users actually makes the computing experience safer, in the (unlikely) event of a hack-attack, viruses (whenever they start arriving) etc.
Yes, least-privilege security is the way to go. And it also prevents problems with non-malicious software, such as a bug in a program. By using a non-admin account for day-to-day work, you reduce the overall chance of something bad happening.

As for Chromanator/EffectsLab, maybe down the line they may change it so that it doesn't require admin rights to run. It's very common practice, however, for a setup package to require admin rights in order to install the program.

aenigma wrote:

if your really that paranoid just unplug your internet connection whenever your logged in as admin and start using chromy or EL.
If any malicious software is already installed and lying dormant waiting for its kick-off event, disconnecting your net connection will not prevent the malicious software from running with admin privileges.
Posted: Wed, 22nd Jun 2005, 11:57pm

Post 6 of 21

aenigma

Force: 480 | Joined: 5th May 2004 | Posts: 416

EffectsLab Lite User FXhome Movie Maker Windows User

Gold Member

Hendo wrote:

If any malicious software is already installed and lying dormant waiting for its kick-off event, disconnecting your net connection will not prevent the malicious software from running with admin privileges.
take the steps to not get it in the first place.

i'm just trying to point out that it's not the end of the world if you have to log in as admin. i've been doing it for years and never had any issues.

if it's that big a deal buy a puter and never connect it to the net or a network...install your favorite apps and log in as admin all day long with no worries.
Posted: Thu, 23rd Jun 2005, 2:26am

Post 7 of 21

Magic_man12

Force: 853 | Joined: 20th Mar 2002 | Posts: 1350

Windows User MacOS User

Member

I'd agree with alfonzo

"its no big deal to use it in administrative mode"

depending on the situation its not, but I dont think that is the point he's trying to make..... why should software dictate how he is to use HIS computer?

Maybe one of the CSB guys will figure soemthing out for you

-MAGIC
Posted: Thu, 23rd Jun 2005, 2:41am

Post 8 of 21

tacodome

Force: 850 | Joined: 10th Jun 2005 | Posts: 10

CompositeLab Pro User EffectsLab Lite User Windows User

Gold Member

Rating: +1

Alfonzo,

If you are running Windows 2000, XP, or 2003, you can log in as any user you like and then to run EffectsLab or Chromanator, hold the left Shift button and right click the Icon. In the right-click menu will be an option called "Run As..." Choose this option and enter your admin account and password. The software will run with the privileges of an admin. Everything else will run with the permissions of your logged in user account just like normal. Run FXHome with admin without exposing your entire system to admin privileges. I know it's kind of a pain to enter a user/pwd every time you start the software, but there's always a trade-off between security and convenience. This would be one possible solution to your problem.

Joe
Posted: Thu, 23rd Jun 2005, 2:58am

Post 9 of 21

sidewinder

Force: 4937 | Joined: 5th Aug 2001 | Posts: 2453

FXhome Movie Maker Windows User MacOS User

SuperUser

You win, Tacodome.


Awesome name.


Oh, and Alfonzo, vice-versa. Why should they change the software to match your computing habits? razz

Just kidding, of course. Kinda. Hopefully Tacodome's suggestion works and everyone is happy.
Posted: Thu, 23rd Jun 2005, 4:01am

Post 10 of 21

Hendo

Force: 13107 | Joined: 16th Sep 2004 | Posts: 848

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User MacOS User

FXhome Team Member

alfonzo wrote:

I've been working this way since I laid my hands on OSX for the first time (4 years ago).

tacodome wrote:

If you are running Windows 2000, XP, or 2003...
Good thinking, but I think he's running OSX. Maybe there's an equivalent function in OSX?
Posted: Thu, 23rd Jun 2005, 4:20am

Post 11 of 21

tacodome

Force: 850 | Joined: 10th Jun 2005 | Posts: 10

CompositeLab Pro User EffectsLab Lite User Windows User

Gold Member

alfonzo wrote:
I've been working this way since I laid my hands on OSX for the first time (4 years ago).
doh Oops. I missed that. Sorry.
A quick Google search for an equivalent led me here, but I'm not at all familiar with Macs. Maybe Mac users can figure out what they're talking about.

http://www.macosxhints.com/article.php?story=20040518224230789

Joe
Posted: Thu, 23rd Jun 2005, 5:49am

Post 12 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

i'm just trying to point out that it's not the end of the world if you have to log in as admin. i've been doing it for years and never had any issues.
Look, I appreciate the fact that you are happy to run your computer as an administrator, by all means whatever floats your boat...

...if it's that big a deal buy a puter and never connect it to the net or a network...install your favorite apps and log in as admin all day long with no worries.
In a perfect world I would definitely have a dedicated editing station, heck I'd probably have a rendering farm hooked up to it. Not to bring anyone down, but in the same world I'd probably run software in a slightly different price-range than Chromanator. wink

Anyway, this perfect world doesn't exist (at least not for me) and even if I had the cash an internet connection is pretty much required for updates etc. anyway...

It seems to me that CSB have created some of the most powerfull software for the price out there, unfortunately it also seems like their OSX-installer isn't really playing nice with the OS'es underpinnings.

(Most programs installs easily with a user-account as long as you provide an Admin-name/password upon installing...)

Last edited Thu, 23rd Jun 2005, 5:55am; edited 1 times in total.

Posted: Thu, 23rd Jun 2005, 5:50am

Post 13 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

tacodome wrote:

A quick Google search for an equivalent led me here, but I'm not at all familiar with Macs. Maybe Mac users can figure out what they're talking about.

http://www.macosxhints.com/article.php?story=20040518224230789

Joe
Thanks a lot Joe! I'll give that workaround a try.
Posted: Thu, 23rd Jun 2005, 8:31am

Post 14 of 21

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

I run programs with seperate user accounts as well. If everyone did the same we'd see a lot less viruses, botnets and spyware about. "runas" and "sudo" arn't good solutions because it allows bugs and trojans in that software to destroy the entire system. My desktop machine runs XP and Chromanator doesnt require admin privileges for anything other than installing (system wide software installation should only ever be performed by an admin anyway).

I don't have a Mac so I can't test Chromanator on that platform, but I can't think of any reason it'd require root privs. One thing you could try is to run it once as an admin to make sure it copies the key properly. After that you should be able to run as a normal user. If not, then it's something we'll have to investigate further.
Posted: Thu, 23rd Jun 2005, 8:46am

Post 15 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

malone wrote:

I don't have a Mac so I can't test Chromanator on that platform, but I can't think of any reason it'd require root privs. One thing you could try is to run it once as an admin to make sure it copies the key properly. After that you should be able to run as a normal user. If not, then it's something we'll have to investigate further.
Actually even an administrator-account in OSX doesn't have full root access...

I was thinking the same though, perhaps I could upgrade the editing-account to admin-status while installing and then downgrade to user afterwards. It could be worth a try...
Posted: Thu, 23rd Jun 2005, 8:53am

Post 16 of 21

Mellifluous

Force: 5604 | Joined: 6th Oct 2002 | Posts: 3782

EffectsLab Pro User Windows User

Gold Member

I was going to suggest downgrading the account once you'd installed it. Hope it works.

I have Windows XP & have a user account & an admin one. Chromanator & EL works fine for me in my restricted user account, but lots of my games require admin status (such as Halo & Half Life 2). So it's not uncommon for some software to dictate things like this, but it is for programs to I must say.
Posted: Thu, 23rd Jun 2005, 2:34pm

Post 17 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

For future reference: That did the trick. I had to temporarily give my editing-account admin-rights then downgrade it to user-status after installing the program and the key-file...

Now, if I just could get the EffectsLab-key to work, everything would be fine and dandy.
Posted: Sun, 26th Jun 2005, 4:34am

Post 18 of 21

Bugclimber

Force: 1305 | Joined: 7th Jul 2004 | Posts: 635

CompositeLab Pro User EffectsLab Pro User FXhome Movie Maker FXpreset Maker MacOS User

Gold Member

Note: This is not a useless Mac obsessor comment trying to convert you all, just my understanding of OSX... with that out o' the way...

I don't understand why ur so worried about viruses ON A MAC!! It's always been my understanding that Mac viruses are extremely few and far between. I have a Mac. I never have problems with viruses, and I don't even try to be safe. I click all the "Punch the nerd and get 1000000000 bucks" links. I have no anti-virus software besides the safety of using a Mac. The rest of the world uses their computers freely, and most of them r fine. Loosen up.
Posted: Sun, 26th Jun 2005, 8:27am

Post 19 of 21

Mellifluous

Force: 5604 | Joined: 6th Oct 2002 | Posts: 3782

EffectsLab Pro User Windows User

Gold Member

Is the key still not working?

If not, email team@fxhome.com describing your problem & might be a good idea to attach your key file so they can isolate the problem
Posted: Sun, 26th Jun 2005, 10:51am

Post 20 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

Yamfanny wrote:

I don't understand why ur so worried about viruses ON A MAC!! It's always been my understanding that Mac viruses are extremely few and far between. I have a Mac.
Well, you are right of course. As far as I know there actually haven't been a single virus for OSX. So far...

I never have problems with viruses, and I don't even try to be safe. I click all the "Punch the nerd and get 1000000000 bucks" links. I have no anti-virus software besides the safety of using a Mac. The rest of the world uses their computers freely, and most of them r fine. Loosen up.
There are other dangers than viruses out there, like malware for instance. And even though there haven't been any big scale virus attack against the OSX happen the laws of propability pretty much assures me that sooner or later it will happen. As I said, whatever floats your boat. I prefer to use all the safety measures I can.
Posted: Sun, 26th Jun 2005, 10:53am

Post 21 of 21

alfonzo

Force: 400 | Joined: 28th Nov 2004 | Posts: 10

EffectsLab Lite User

Gold Member

Mellifluous wrote:

Is the key still not working?

If not, email team@fxhome.com describing your problem & might be a good idea to attach your key file so they can isolate the problem
I have emailed them, and there have been some attempts to sort things out. No success so far though...