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more keysender issues...

Posted: Fri, 1st Jul 2005, 6:31pm

Post 1 of 7

Lord XT

Force: 1600 | Joined: 21st Feb 2005 | Posts: 35

CompositeLab Pro User EffectsLab Pro User Windows User MacOS User FXhome Movie Maker

Gold Member

The Keysender knows me email address, zip code, and log in name but it will not send my codes to me. I need to download the effects lab upgrade but I cant due to the Keysender. Please help.
Posted: Fri, 1st Jul 2005, 7:20pm

Post 2 of 7

Hybrid-Halo

Force: 9315 | Joined: 7th Feb 2003 | Posts: 3367

VisionLab User VideoWrap User PhotoKey 3 Pro User MuzzlePlug User PowerPlug User FXpreset Maker Windows User MacOS User

SuperUser

If you put your email and zipcode in correctly then an email with a link to the information you need is automatically sent to you within 20 minutes, make sure to check your junk folders too.
Posted: Wed, 6th Jul 2005, 5:06am

Post 3 of 7

Lord XT

Force: 1600 | Joined: 21st Feb 2005 | Posts: 35

CompositeLab Pro User EffectsLab Pro User Windows User MacOS User FXhome Movie Maker

Gold Member

I am doing this exactly. My info registers in the system but it will not send me anything at all. It used to before I installed AlamDV but not anymore. I still have my old emails from FXHome about purchasing AlamDV but the keys are not on there. It tells me to go to an expired web page.
Posted: Wed, 6th Jul 2005, 6:02am

Post 4 of 7

Hybrid-Halo

Force: 9315 | Joined: 7th Feb 2003 | Posts: 3367

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SuperUser

I've alerted the Main admin team (billing and site admin) of the problem, I imagine they'll have a look at the details when they get up today. Just for the sake of making sure, have you checked your junk mail?
Posted: Wed, 6th Jul 2005, 8:40am

Post 5 of 7

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

Your mail server is accepting our mail without error, after that it's out of our hands. It's like putting a newspaper through your letter box, it's been delivered fine, but if your dog eats it then it's beyond our control. It might be helpful to try a different email address. If you send us your old email and zipcode and the new email you'd like us to try then we will update our database. Send the details to team@fxhome.com
Posted: Wed, 6th Jul 2005, 1:28pm

Post 6 of 7

Lord XT

Force: 1600 | Joined: 21st Feb 2005 | Posts: 35

CompositeLab Pro User EffectsLab Pro User Windows User MacOS User FXhome Movie Maker

Gold Member

That would be great malone. Should I send you the message with my emails or someone else?
Posted: Thu, 7th Jul 2005, 1:19am

Post 7 of 7

Hybrid-Halo

Force: 9315 | Joined: 7th Feb 2003 | Posts: 3367

VisionLab User VideoWrap User PhotoKey 3 Pro User MuzzlePlug User PowerPlug User FXpreset Maker Windows User MacOS User

SuperUser

email team@fxhome.com and malone will get the messages wink