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Posted: Sat, 20th Aug 2005, 10:27am

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hippa03

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I had to format my pc due to various difficulties. Now I installed Chromanator and when I try to run it, it's asking me to download the latest version. I am using Version 1,0.8 and it's asking me to download an update version.
I tried to but could not find the newer version. Can someone help me?
Thanks
Posted: Sat, 20th Aug 2005, 10:35am

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hippa03

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Yes in fact I had to change the hard disk too, but I do have a backup on an extra HDD.How do I find this number. Do you mean the key number?
Posted: Sat, 20th Aug 2005, 10:37am

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Hendo

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Sorry hippa, I deleted my post because I just tried to run Chromanator and I'm also getting a message asking me to download the latest version. I'm also running 1.0.8, which to my knowledge is the latest version, since I can't see anything newer on the Downloads page. So perhaps Chromy has expired and they haven't uploaded a new version for us?
Posted: Sat, 20th Aug 2005, 10:41am

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hippa03

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OK thanks for that Hendo. Maybe the FX 's might read this message and adjust oiur problem. I need chroma desperately, I have people waiting here too.We need to edit a short for tonight's performance. Help, please!!
Posted: Sat, 20th Aug 2005, 11:31am

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Hendo

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hippa, I got it working again by doing the following:

  1. Uninstall Chromy
  2. Download a new copy of my program key file by using the Key Resender
  3. Install Chromy and select the new program key file

Maybe it'll work for you too?
Posted: Sat, 20th Aug 2005, 11:54am

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Simon K Jones

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Indeed, the program hasn't expired at all, so I'm not sure what's going on. When you formatted your computer, did the clock/date get screwed up? Make sure it's set to the correct date.
Posted: Sat, 20th Aug 2005, 2:22pm

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hippa03

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Well indeed the clock and date are correct.
Posted: Sun, 21st Aug 2005, 4:27am

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hippa03

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Now I am trying to install a fresh installation of Chromy. But when I sent for a key resender, all I could get where Alam DV and Effects Lab. Chromanator Key isn't there. What is happening what did I do wrong. In fact I do own the three programmes but only two are shown, owned by me.
Posted: Mon, 22nd Aug 2005, 1:03pm

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hippa03

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Any sugestion to solve the above problem?
Posted: Mon, 22nd Aug 2005, 1:55pm

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Simon K Jones

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I've resent your Chromanator key. They were separate due to the post/zip code being entered slightly differently (with a space).
Posted: Mon, 22nd Aug 2005, 2:30pm

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hippa03

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Now once the new key is downloaded and saved in a file I cannot see it.
Posted: Mon, 22nd Aug 2005, 2:33pm

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Simon K Jones

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What do you mean, you cannot see it?
Posted: Mon, 22nd Aug 2005, 2:37pm

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hippa03

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Well Chromy is asking me to locate the key and I know where I saved it but when I try to open the file (folder) with the key inside I coulnd see nothing there.
Posted: Mon, 22nd Aug 2005, 2:38pm

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Simon K Jones

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Make sure your browser hasn't turned it into a text file. If your computer thinks it is a text file, you will need to remove '.txt' from the end of the filename (make sure you have file extensions viewable if you don't already).
Posted: Mon, 22nd Aug 2005, 2:44pm

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hippa03

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Well Tarn, thanks for the time I am taking for the problem, which I had it the first time I tried to install Chromy , but now your sugestion solved the installation problem. Thanks for that , but the other problem which asks me to download the latest version is still persisting. And in fact I downloaded the latest version, yet it still stucks.
Posted: Wed, 24th Aug 2005, 6:21am

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hippa03

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Problem still unsolved after 5 days. Please let me know what shall I do to retreive my Chromy back.
Posted: Wed, 24th Aug 2005, 10:12am

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Hendo

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Rating: +1

hippa03 wrote:

Problem still unsolved after 5 days. Please let me know what shall I do to retreive my Chromy back.
When you uninstalled Chromy, did you also delete the "Chromanator Files" folder under your "My Documents" folder?

1. Uninstall Chromy
2. Delete "My Documents\Chromanator Files" folder
3. Install Chromy

Worth a try!
Posted: Wed, 24th Aug 2005, 10:46am

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hippa03

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Well Hendo, I am very pleased to inform you and all who read this that you lead me to the right path and I finally managed to install this fantastic programme/ tool.
Thanks pal, I owe you a beer!!