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no magic code

Posted: Wed, 3rd May 2006, 12:25am

Post 1 of 5

FXhomer6590

Force: 0 | Joined: 25th Mar 2006 | Posts: 4

Member

I had purchased the effects pro on my credit card and have yet to receive the magic code..or any kind of confirmation! how would i get this rectified as I want to get started using the software!!
Posted: Wed, 3rd May 2006, 2:22am

Post 2 of 5

Hendo

Force: 13107 | Joined: 16th Sep 2004 | Posts: 848

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User MacOS User

FXhome Team Member

You should receive the information in an email. Make sure that your email account hasn't filtered the FXhome email out as spam.
Posted: Wed, 3rd May 2006, 7:59am

Post 3 of 5

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

If you still can't find the email after following Hendos instructions then please email team@fxhome.com and we'll look into it. Remember to include the name, email address and post/zipcode you used when purchasing the program so we can locate your details.
Posted: Thu, 4th May 2006, 11:54pm

Post 4 of 5

Tobis

Force: 800 | Joined: 30th Apr 2006 | Posts: 1

CompositeLab Pro User EffectsLab Pro User

Gold Member

What if we did get an email but it only gave us a reference number and the reference number is to big for the magic code box?
Posted: Fri, 5th May 2006, 7:38am

Post 5 of 5

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

That sounds like the email from Netbanx (the people that process our credit card transactions for us). You need to find the email from FXhome, that'll have all the information you need.