Just Messed up on registration key
Posted: Fri, 2nd Jun 2006, 1:49pm
Post 1 of 15
Well, that was dumb. I just purchased my first FXhome product, CompositeLab Pro, and when I fired it up the first time I inadvertently clicked on the wrong file when it asked for the key at startup. Now, when I try to start it again, as soon as it loads it again tells me that it's an "invalid key" and to contact support here. What can I do to properly enter my key file now and get going on some green screening, please?
Posted: Fri, 2nd Jun 2006, 1:56pm
Post 2 of 15
If you reinstall the program it should then work fine. If you place your key on the desktop it'll automatically detect it anyway, avoiding any potential problems.
We'll look into making the 'invalid key' situation a little more user-friendly, though.
Posted: Fri, 2nd Jun 2006, 1:57pm
Post 3 of 15
If you don't mind me asking, what file did you click on to make this happen, was it just a random file on your desktop?
Posted: Fri, 2nd Jun 2006, 1:59pm
Post 4 of 15
I'm not sure that'll work Tarn, as the keyfile gets stored in the program folder and isn't removed upon uninstallation (if I remember correctly).
What you need to do is just go into the program directory in "Program Files" and inside the folder with the application.exe there's a file with the extension .'Version'ProgramKey.
Delete that file, and start up the program. It should then prompt you for a serial which it will use automatically if it's sitting on your desktop.
As for getting started with greenscreening, Luckily for you there's a quickstart guide for each program (Written by the Magical Tarn himself) which should clue you in to everything you need to know.
Posted: Fri, 2nd Jun 2006, 2:00pm
Post 5 of 15
No. When the window opened to select the key file, it was in the FXhome product directory and there's a little "read me" type doc file there. Probably owing to either not enough coffee or brains
I clicked on that. I'll try reinstalling the program now, though. Thanks!
Posted: Fri, 2nd Jun 2006, 2:06pm
Post 6 of 15
Hi Halo. I did a complete search of my system for any file with that extention and none were found. However, there is a file called, "CompositeLabProWindows.programKey"
Is that the one I should delete and restart? I don't want to delete it on a guess in case I just botch the whole thing.
Thanks again and sorry to be a pain in the butt!
Posted: Fri, 2nd Jun 2006, 2:09pm
Post 7 of 15
That's the one!
If it's in the program directory, delete it. If it's on the desktop leave it be and if it's anywhere else then put it on the desktop.
If in any case you lose the programkey you can always redownload it here on the site.
Posted: Fri, 2nd Jun 2006, 2:20pm
Post 8 of 15
Oh, in terms of understanding how we got to this point, I should point out the following:
I didn't uninstall yet as per Tarn' suggestion, because I read Halo's response first.
Originally, this came as an SUE issue. (Stupid User Error) I downloaded the full install file and didn't notice/bother downloading the key originally. I ran the install and started the program without first downloading the key, which is why it didn't find it.
After it failed to find the non-existent key file, I *then* downloaded it to my desktop, so it's there now waiting to be used... I just can't get the program to start up so that it can find it.
The key file inside the program directory is about 6K. The one on my desktop which I downloaded is 798 bites.
Posted: Fri, 2nd Jun 2006, 2:24pm
Post 9 of 15
Yay! Success! Thanks, guys! I appear to be on my way! Last night I did the demo green screen from Tarn's tutorial using the demo version of your product and had a blast with it. Now that I have a working copy of the full program I can start spreading havoc on my own files.
Posted: Fri, 2nd Jun 2006, 2:25pm
Post 10 of 15
Don't worry, we'll get you through this
I've just been enlightened that uninstalling will infact remove the program directory. I forgot/became confused due to beta testing (you know how it is...).
Try deleting the key inside the program directory, then booting the program.
If that fails, it's the uninstall route. I was hoping to avoid that though I may have only complicated things.
Posted: Fri, 2nd Jun 2006, 2:28pm
Post 11 of 15
No worries. Uninstalling the key in the program folder and restarting did the trick beautifully, thanks! When I restarted, it said that it had automagically detected the key and was ready to activate. Upon clicking ok, I got the normal start box ready to select a new project, etc. just like in the tutorial demo, etc.
Now if I can just get the cat to pose in front of the greenscreen I built, we'll be on our way!
(Stupid cat already ran off. Ah well.)
Posted: Fri, 2nd Jun 2006, 2:29pm
Post 12 of 15
Glad to have you onboard! Should you need any further help... these forums are the place to ask.
Posted: Fri, 2nd Jun 2006, 2:29pm
Post 13 of 15
We definitely need more greenscreened cats in the FXhome.com cinema, so keep trying!
Posted: Fri, 2nd Jun 2006, 2:37pm
Post 14 of 15
Oh, to stop taking up your time and move on with our lives, may I just close with one comment for you?
Working for IBM and regularly doing business with entities such as Dell and Bill Gates' hegemony, I have never, in all of my experiences, gotten such a fast, personal, and thoroughly helpful response in terms of customer service in my life, including live phone contacts. To get something like this through a forum is unprecedented in my life as a consumer of many computer products. You can rest assured that I'll be buying from you again if my future experiences with your products are even a fraction as cool as this experience has been this morning, and reccomending you to my friends, both real life and over the web.
Posted: Fri, 2nd Jun 2006, 3:10pm
Post 15 of 15
Thanks for the kind comments! The last thing we want is to be a faceless corporation, so communicating directly with customers is a top priority for us.
As can be shown from Hybrid's help, it's also great to know that we have a solid bunch of talented users that are always willing to put some time aside to help each other out.