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FAQ: AlamDV1 (If you are still using version 1 read this)

Posted: Thu, 9th May 2002, 11:16am

Post 1 of 3

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

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FXhome Team Member

This is the official csb-digital frequently asked questions list for AlamDV1. Theses answers are correct no matter what is stated elsewhere.

Q) Where can I download AlamDV1?
A) You cant. We no longer offer AlamDV1 as a download and it isn't available on any other sites. The bottom line is that you cannot obtain the version 1 installer under any circumstances.

Q) Where can I download AlamDV1 plugins?
A) These are no longer available for download from anywhere either (please note: AlamDV2 plugins will not work in AlamDV1)

Q) Where can I get help/support for AlamDV1?
A) We no longer support AlamDV1 in any way. Please upgrade to version 2 where we will offer you all the support we can. We don't not have the resources to support both versions.

Q) Can I post AlamDV1 questions in the AlamDV2 forums?
A) No, there is no AlamDV1 support on this forum. Any AlamDV1 related questions will be deleted.

Q) Can I use AlamDV1 because I prefer the way it does something compare to AlamDV2?
A) If you still have AlamDV1 you are free to use it, although we would highly recommend upgrading. If theres something you think is lacking in AlamDV2 please submit it as a feature request and we will try to add it. We really believe AlamDV2 is a vast improvement of version 1, and has been developed based on the requests of users. We will continue to uniquely evolve the program in this way.

Q) I purchased a serial for AlamDV1, how much is it to upgrade to version 2?
A) Absolutely free! Your version 1 serial will already work with version 2. Just download the AlamDV2 installer, enter your serial and start working straight away. If you have lost your serial you can get it resent by clicking here

Q) I have a free serial (the "buddy" serial) for AlamDV1, what options are available to me?
A) You are free to keep using AlamDV1. The serial was only officially released to magazines and the magazine you got it from should have the installer on. If you got the serial through other means, then sorry, we cant help you. We would highly recommend upgrading to version 2.

Q) I have a copy of AlamDV1, can I host it on my website?
A) No. We don't want anybody distributing the AlamDV1 installer (or plugins). We want new people to start with AlamDV2, and existing users to upgrade.

Q) Can I just email/give the AlamDV1 installer to people?
A) No, for the same reasons as above

Q) If you don't support AlamDV1 does this mean it is freeware?
A) No, definitely not. We still own AlamDV1 and all rights to it. AlamDV1 is just a version of the AlamDV program. Version 1 has been replaced with version 2, this does not imply version 1 is now free.

Q) Should I still send you AlamDV1 error reports?
A) No, the new version works in a different way and these reports do not help us at all. You will not receive any response if you email these to us.

Last edited Sat, 10th Aug 2002, 5:47pm; edited 3 times in total.

Posted: Thu, 9th May 2002, 11:16am

Post 2 of 3

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

We are sorry if this seems a little harsh to anyone. As far as I can see we are only upsetting 2 groups of people

1) The small group of people who purchased version 1 and really do prefer it. We don't want to force you to stop using AlamDV1, but we cannot support every version we ever made. We would love to hear your suggestions about how to make AlamDV2 better so you would like to use it too.

2) Those people who got the serial for free, and don't want to pay to upgrade. The way I see it is that you haven't paid any money so you haven't lost anything. We are a small company and cant afford to develop AlamDV if we give it away for free.

Hope this clears everything up

Last edited Tue, 21st Jan 2003, 9:53am; edited 1 times in total.

Posted: Thu, 9th May 2002, 11:27am

Post 3 of 3

Joshua Davies

Force: 25400 | Joined: 21st Mar 2001 | Posts: 3029

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXpreset Maker Windows User MacOS User

FXhome Team Member

Just a note to the few users that still like AlamDV1. You may not know that AlamDV2 now supports the 4 click method of making effects like lightswords just like AlamDV1. You can now select your interface within the animation timeline and create effects with 4 click (the corners) rather than manipulting a square quad.