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FXhome purchasing and downloading queries [ANSWER]

Posted: Thu, 28th Sep 2006, 2:27am

Post 1 of 3

mystical media

Force: 0 | Joined: 16th Sep 2006 | Posts: 17

Member

I know this is on here somehwere but I oost the thread

Say I buy products on here like effects prp and comp pro
What happens how does it work?

Do I need to pay for upgrades automatically

What is the code they send you?

Do you get a package in the mail postal?

I need details - thanks

Mike

MOD NOTE: Moved from the Filmmaker's Forum.
Posted: Thu, 28th Sep 2006, 2:40am

Post 2 of 3

Harvey

Force: 2050 | Joined: 29th Apr 2005 | Posts: 513

VisionLab User MacOS User

Gold Member

Say I buy products on here like effects prp and comp pro
What happens how does it work?
You make a secure transaction using a credit card (It's all automated, your credit card details are never seen by human eyes. Go here for more info on buying from the FXhome store.) and providing relavent information. Once the transaction goes through you get an email from FXhome giving you the link to download your program key and magic codes that you use to register your product. Once you register your product on the website you can download it and use it.

Do I need to pay for upgrades automatically
No, product updates (e.g. version 1.001 to version 1.002) are free to download from the website all the way up to version 2. If you want to upgrade your product (from EffectsLab Lite to EffectsLab Pro for example) then you have to pay an upgrade fee. You do that by going through the same procedure above.

What is the code they send you?
The magic code is used to register your product to your website account so you can download free updates as well as presets and old AlamDV plugins.

Do you get a package in the mail postal?
No, it's all online.

I hope this helps, feel free to ask if you have anymore questions. smile
Posted: Thu, 28th Sep 2006, 8:19am

Post 3 of 3

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Just to confirm/clarify what Harvey said...(some of his stuff referred to our old shop system, we've updated it a bit since then and made it easier to use)...

mystical media wrote:

Say I buy products on here like effects prp and comp pro
What happens how does it work?
Transactions in the FXhome.com store use PayPal's secure systems, so it's a very safe purchase.

When you buy, your products are automatically registered to a web account at FXhome.com and your login details are emailed to you.

You then simply login to the account to download your program and key. If you even need to reinstall or have a problem, you can always come back to FXhome.com, login and re-download your program - so you don't need to worry if your download or connection goes wrong, for example.

Do I need to pay for upgrades automatically
Point updates (1.2, 1.3, 1.4 etc) are free to existing customers. You simply download the latest update and install it. New updates are announced on the FXhome news pages.

What is the code they send you?
You are not sent an actual code. Instead, when you log into your account after purchasing you download two things - the installer, and a 'key file'.

When you run the program for the first time, it will use the key file to authorise itself.

Do you get a package in the mail postal?
No, everything is online, there is no physical package involved.

Let us know if you have any other questions!