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Won't let me download new version of Effects Lab Lite

Posted: Thu, 21st Dec 2006, 4:39am

Post 1 of 3

mementofan

Force: 0 | Joined: 26th Apr 2005 | Posts: 1

Member

Hello Mods,

I purchased Alamdv2 and was given the free update to Effects Lab lite. When I try to get the new program (while im logged in) it says I dont have that product registered. It doesnt even think I bought it!

My email address is adamousofcsun@hotmail.com

Any help on the matter would be very appreciated.

Thank you.
Posted: Thu, 21st Dec 2006, 6:09am

Post 2 of 3

averagejoe

Force: 3592 | Joined: 31st Mar 2001 | Posts: 710

VisionLab User PhotoKey 2 Pro User FXpreset Maker Windows User

SuperUser

Have you registered your free updated product under you profile? Before you download it you actually have to enter in you Serial code and Name.

Community tab>> User Preferences>> Product Activation>>

If I remember right you should have recieved the Serial code and the name it was registered to via email, back when the updates were initially provided.
Posted: Fri, 22nd Dec 2006, 9:26am

Post 3 of 3

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

This account doesn't have any products associated with it. You probably have multiple accounts, so you need to make sure you log into the right one.

If you're not sure which one it is, email support@fxhome.com with your details (name of purchaser, rough date purchased, post/zip code, email address used etc) and we'll track it down.