You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Clean reinstall instructions

Posted: Mon, 12th Mar 2007, 2:46pm

Post 1 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Rating: +1

If you are having strange error messages on startup, please try performing a clean install of CompositeLab using the following procedures:

Note: Always install and run the program for the first time from an admin account, so that you have full access to your computer system.

There are several things to check:

* Install the software to an account on your computer that has full administrator permissions and access.
* Run the software from the same account it is installed to.
* Disable the 'FileVault' system (Mac only).
* Try fixing your permissions using Disk Utility (Mac only).

PC users

1. Uninstall the program.

2. Delete the 'FXhome' folder in your 'My Documents'.

3. Delete this folder:

• Windows XP:
C:\Documents and Settings\<your user name>\Local Settings\Application Data\CompositeLab Studio 1.5

• Vista or Windows 7:
C:\Users\<your user name>\AppData\Local\CompositeLab Studio 1.5

Note: This folder may be hidden, in which case you'll need to have it displayed using your Folder Options, available in the Control Panel.

4. Important: Re-download the latest installer from your My Programs page at FXhome.com.

5. Make sure you have the latest version of DirectX installed.

6. Make sure you have the latest version of Quicktime installed.

7. Run the installer and follow the instructions to activate your product.

Mac users

1. Delete the program from your "Application" folder.

2. Go to your "Home" folder then "Documents" and delete the "FXhome" folder.

3. Go back to your "Home" folder and then in to "Library" and then "Preferences". Delete the "CompositeLab 1.5" folder.

4. Important: Re-download the latest installer from your My Programs page at FXhome.com.

5. Make sure you have the latest version of Quicktime installed.

6. Run the installer and follow the instructions to activate your product.

Last edited Thu, 11th Jun 2009, 1:07pm; edited 4 times in total.

Posted: Tue, 24th Jun 2008, 7:54pm

Post 2 of 14

ChampMM JRMMA

Force: 1022 | Joined: 2nd Mar 2008 | Posts: 57

CompositeLab Pro User EffectsLab Pro User VideoWrap User Windows User FXpreset Maker

Gold Member

Tarn

I am a PC user and I had an error at startup and I did what your tutorial says. in the process I lost every single project file I had on my C:drive

Champ
Posted: Wed, 25th Jun 2008, 8:07am

Post 3 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

The only way you could have lost project files is if you'd saved them into the main program directories. If that was the case, then it would have been best to move them elsewhere prior to performing the clean reinstall.

Hopefully you can restore the files from your backup?
Posted: Wed, 25th Jun 2008, 9:06pm

Post 4 of 14

ChampMM JRMMA

Force: 1022 | Joined: 2nd Mar 2008 | Posts: 57

CompositeLab Pro User EffectsLab Pro User VideoWrap User Windows User FXpreset Maker

Gold Member

they were not located in the main directories.

they were in a subfolder I created on my desktop

Champ
Posted: Thu, 26th Jun 2008, 8:09am

Post 5 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

There's nothing in the clean reinstall instructions that would have caused a folder on your desktop to be deleted. So I'm not sure how you would have lost your project files. crazy
Posted: Fri, 27th Jun 2008, 3:52am

Post 6 of 14

ChampMM JRMMA

Force: 1022 | Joined: 2nd Mar 2008 | Posts: 57

CompositeLab Pro User EffectsLab Pro User VideoWrap User Windows User FXpreset Maker

Gold Member

it was after I did step 3

3. Delete this folder:

C:\Documents and Settings\<your user name>\Local Settings\Application Data\CompositeLab 1.5

Champ
Posted: Fri, 27th Jun 2008, 8:06am

Post 7 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Hmm, deleting that folder wouldn't have deleted anything on your desktop, as they're in completely separate locations. Very strange!
Posted: Wed, 5th Nov 2008, 3:33pm

Post 8 of 14

Pepita2202

Force: 1851 | Joined: 5th Aug 2007 | Posts: 19

VisionLab User FXpreset Maker Windows User

Gold Member

I have tried the Compositelab Clean reinstal but i still get the Director player error. i also got Fxhome effectslab but it dosent happen whith it. so what is the big a different of those 2 products who make the one not to work and the other can.... Have i done something wrong??? smile
Posted: Tue, 14th Apr 2009, 10:32pm

Post 9 of 14

FXhomer80521

Force: 0 | Joined: 14th Apr 2009 | Posts: 1

Member

ChampMM JRMMA wrote:

it was after I did step 3

3. Delete this folder:

C:\Documents and Settings\<your user name>\Local Settings\Application Data\CompositeLab 1.5

Champ
Maybe you created a link on your desktop to that folder?
Posted: Fri, 12th Jun 2009, 8:45am

Post 10 of 14

Wrighton

Force: 800 | Joined: 26th Jun 2008 | Posts: 2

CompositeLab Pro User EffectsLab Pro User

Gold Member

I did a clean re-install twice on my MAC and still get the invalid files prompt. I did a permissions repair and downloaded new Quicktime and same result.

I REALLY need to get it up and running this weekend.

Help?
Posted: Fri, 12th Jun 2009, 9:15am

Post 11 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

We've emailed you with details of how to fix the problem, Wrighton.
Posted: Sat, 29th May 2010, 11:07pm

Post 12 of 14

Smashitable

Force: 300 | Joined: 25th May 2010 | Posts: 4

CompositeLab Pro User

Gold Member

Did a clean reinstall again as instructed. Works with projects examples now. I can open example projects and see how they have been done. However, it I try to open by own quick movie file (trying to open as import media,)I get following message;

Director player error

! String expected <VoiD>

OK or cancel

if I click on OK, I get ;

Director player Error

Cannot divide by Zero

OK or cancel

Pressing OK, takes away the error message and then does not allow you open or do anything unless you exit and reenter the application again.

Please advice for a solution
Posted: Sat, 29th May 2010, 11:32pm

Post 13 of 14

Smashitable

Force: 300 | Joined: 25th May 2010 | Posts: 4

CompositeLab Pro User

Gold Member

Just thought of saving a new capture as non-HD quicktime movie format and it worked. I was trying to save all previous quicktime movie formats as 1080p HD which would not open and give the above mentioned errors.

Thanks
Posted: Sun, 30th May 2010, 7:00am

Post 14 of 14

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

HD footage will work ok, so the issue is likely not with the resolution, but the codec the footage is in. Get it out of whatever codec it was captured in , and into a decent intermediate codec, and you should be fine with the HD footage.