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Is there a support phone number?

Posted: Tue, 6th Nov 2007, 5:47am

Post 1 of 5

JOKKERfilms

Force: 1000 | Joined: 6th Nov 2007 | Posts: 1

VisionLab User

Gold Member

I've installed and registered VisionLabs Studio on my computer and I can't get it to start. I can't contact the company by email due to errors when I send the email. If anyone has a caontact number for this company's support department it would be fantastic. I've followed the troubleshooting guide and have uninstalled and reinstalled the program with the same outcome. I spent $%00 on this program from TubeTape.com and i'd hate to have to send it back. PLEASE.... any help would be appreciated... especially a tech line phone number so they can walk me through it. Thanks.
Posted: Tue, 6th Nov 2007, 9:18am

Post 2 of 5

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Hi Joker! I'm afraid we aren't able to provide telephone support as we simply don't have the resources.

However, we're always on hand to provide help via these forums, or email, or on the live chat system. I'm not sure why you couldn't email us - everything's working our end, so I'd contact your ISP to check what's going on.

Could you please provide some more information about what happens when you try to start VisionLab. At what point do you encounter problems? Do you get any error messages? The more info you can provide the better. Please also provide some details about your machine - operating system, etc.

Thanks! I'm sure we'll have you up and running in no time.
Posted: Mon, 26th Sep 2011, 6:17pm

Post 3 of 5

Roger F Hoffman

Force: 400 | Joined: 18th Aug 2010 | Posts: 1

PhotoKey 3 User

Gold Member

There should be laws for companies that do not have a contact number to resolve issues for what they sell.
Such as a black list check for poor service. Sounds like anew web site.
Serial #s and passwords do nor work, We spent $1,400.00 plus dollars from MN.
To all who will read this.
beware of not only what you buy but where you buy it.
The attorney generals Office will be notified.
Posted: Mon, 26th Sep 2011, 6:47pm

Post 4 of 5

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

It is not difficult to contact us if you need support, have questions, or otherwise need to communicate with us.

Our telephone number is posted on our contact page, on this site, if anyone needs to contact us via telephone. It simply isn't our primary means of support. If you would rather use physical mail, our mailing address is there as well. However, as our business is primarily internet based, and therefore worldwide, we understand that most people would prefer the essentially free option of email over paying for an international call to get assistance, so we primarily use the online ticket system to handle support issues. We also maintain and actively contribute to these forums to make sure our users get the assistance they need.

I'm not entirely sure if your post was directed at FXhome, or just a general statement, Roger F. Hoffman, but I find it somewhat perplexing either way. And if you have had an issue with us or our products, we absolutely would like to help you resolve it.
Posted: Tue, 27th Sep 2011, 8:15am

Post 5 of 5

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Roger F Hoffman wrote:

There should be laws for companies that do not have a contact number to resolve issues for what they sell.
Such as a black list check for poor service. Sounds like anew web site.
Serial #s and passwords do nor work, We spent $1,400.00 plus dollars from MN.
To all who will read this.
beware of not only what you buy but where you buy it.
The attorney generals Office will be notified.
Not offering telephone support doesn't automatically mean poor service. Part of the reason we don't offer telephone support is because we wouldn't be able to provide it to a good enough quality - we're a very small team, and we're UK based, while most of our customers as US-based.

The counterpoint, of course, is that while we can't provide 24 hour telephone support like much larger companies, the support we do provide is more focused and informed. When you contact FXhome you know that you'll be getting an expert, or that an expert is only across the corridor, rather than an outsourced callcentre staffed by people that don't know anything about the subject.

Also, I should point out that this topic was actually from 2007. While it's unfortunately impossible to please everybody, we do generally have a very good reputation for providing good customer service and interacting with customers in general.