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Welcome to the PhotoKey support forum!

Posted: Fri, 9th Nov 2007, 4:10pm

Post 1 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

If you need help with PhotoKey, you've come to the right place.

Useful links:

PhotoKey info page
Technical requirements & spec
Talk to the developers

Posting a support query

Please make sure you read your PhotoKey manual before posting a support query. We aim to reply to support queries within 48 hours.

Checklist to include in a support query:

• Details about your computer specifications
• Details about your image files
• What caused the problem
• Any error message that appeared

FAQ

Q: Where do I get my key file?
A: If you have purchased PhotoKey you can access your key file and other downloads at any time simply by visiting the FXhome.com website and logging into your web account. Once you are logged in, head to your My Programs page.

Q: My key file won't work!
A: This is probably due to a corrupted download. Simply re-download the key file from FXhome.com and try again.
Posted: Fri, 30th Nov 2007, 10:13pm

Post 2 of 10

FXhomer48912

Force: 200 | Joined: 30th Nov 2007 | Posts: 1

Gold Member

I downloaded key but cant open program it aske me for key file program but then whta??
Posted: Mon, 3rd Dec 2007, 11:45am

Post 3 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

When it asks you for the key file, simply select it in the file browser dialog.
Posted: Tue, 8th Jan 2008, 4:04am

Post 4 of 10

FXhomer64437

Force: 210 | Joined: 7th Jan 2008 | Posts: 1

Gold Member

Rating: +1

The key is not working when I enter it. I uninstalled it 3 times and it still won't work. Please help.
Posted: Tue, 8th Jan 2008, 2:17pm

Post 5 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Can you be more specific when you say it's 'not working'. In what way does it not work? Do you get any messages?
Posted: Wed, 9th Jan 2008, 4:09am

Post 6 of 10

TubeTape

Force: 9542 | Joined: 24th May 2007 | Posts: 169

VisionLab User VideoWrap User PhotoKey 5 Pro User PhotoKey 3 Plug-in User FXpreset Maker Windows User MacOS User

Gold Member

You might want to check out the following for more help
http://fxhome.com/photokey/install-help
Posted: Wed, 20th Aug 2008, 11:19pm

Post 7 of 10

few-regrets

Force: 2400 | Joined: 23rd Jun 2002 | Posts: 8

VisionLab User PhotoKey 3 User

Gold Member

Hmm... I'm stumped. Just purchased PhotoKey, downloaded the key to my (Windows) desktop and restarted the program (which was already there as a trail version). No key query no activation when I start the prog.

Uninstalled/reinstalled and re-downloaded the key several times but they're just not hooking up. It's as if it's not even trying. Can't find anywhere to make it ask me to find the key either. Done this several times in the past with your other software without issue so I'm clueless about why this isn't working. Windows XP - default PhotoKey installation, key code sits on my desktop (and I copied it to the win/programs/fxhome dir in desperation as well.

At no time do I get an opportunity to tell it that I have a key code or where it's located - like it's skipping that step. It just comes up in demo mode and stays that way. Any ideas?
Posted: Wed, 20th Aug 2008, 11:26pm

Post 8 of 10

Hendo

Force: 13107 | Joined: 16th Sep 2004 | Posts: 848

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User MacOS User

FXhome Team Member

You need to download the Full version.

The Demo (Trial) version cannot be activated; it's permanently set to act as a demo.

You can download the Full installer from your Downloads page, which you can use in the future to get access to the installer and your key file.
Posted: Wed, 20th Aug 2008, 11:57pm

Post 9 of 10

few-regrets

Force: 2400 | Joined: 23rd Jun 2002 | Posts: 8

VisionLab User PhotoKey 3 User

Gold Member

THNAKS HENDO! Rats..didn't know that there was a "show" and a "go" version. Duhh.... And I have to mention that you look strangely familiar...
Posted: Mon, 25th Oct 2010, 12:04am

Post 10 of 10

jennyd

Force: 0 | Joined: 24th Oct 2010 | Posts: 5

Member

Okay, so I have Photokey 2 Lite. It will not let me save (export) my photos, nor will it let me print them. What do I do?