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FAQ: I've lost my serial what do I do?

Posted: Sat, 29th Jun 2002, 2:52am

Post 1 of 6

averagejoe

Force: 3592 | Joined: 31st Mar 2001 | Posts: 710

VisionLab User PhotoKey 2 Pro User FXpreset Maker Windows User

SuperUser

Rating: +4

Ok, there seems to be an influx of serial woes lately. There are two possible ways to resolve this. if the 1st does not work try the 2nd. biggrin

Resend Serial Form

[url=mailto:malone@csb-digital.com]Email Malone (malone@csb-digital.com)[/url]

Pointers
When you buy it do not use an email address that will expire or belongs to someone else. This slows down the resending process because the 1st option listed will not work. If your email address changes after the fact inform malone about the change, he will have to edit the database to update your details (this will take a while as he will have to confirm your old details with you).

Make sure you know all the details of the card used for payment when you bought ALAMDV2 (name, address, etc). This is the only way he can confirm you are who you say you are if the website form resend option is out of the question.

Once you recieve the serial, save it in a couple of places. Electronically and hard copy. Print it and put it in a fire safe wink Or somewhere else so that you can find it in the event all the electronic ones fail.

Lastly, if the above options will not work try finding malone in the chat room to work out details.

I hope this helps someone biggrin

[Updated by Malone]
Posted: Mon, 8th Jul 2002, 9:41pm

Post 2 of 6

averagejoe

Force: 3592 | Joined: 31st Mar 2001 | Posts: 710

VisionLab User PhotoKey 2 Pro User FXpreset Maker Windows User

SuperUser

Oh, yeah, BTW if you do not have Gold User Status, then you will not be able to Download plugins...

Lastly, Gold User Status just means you own ALAMDV2.
Posted: Thu, 10th Oct 2002, 12:19am

Post 3 of 6

VengeanceGOD

Force: 200 | Joined: 13th May 2002 | Posts: 18

Gold Member

Ok, so here's my problem. I've filled out that re-send serial form repeatedly, but I can't seem to actually recieve an email with my serial number. sad
Posted: Thu, 10th Oct 2002, 3:19pm

Post 4 of 6

averagejoe

Force: 3592 | Joined: 31st Mar 2001 | Posts: 710

VisionLab User PhotoKey 2 Pro User FXpreset Maker Windows User

SuperUser

If the resend form does not seem to be working contact malone. See the above post. He'll ask for some info to verify who you are but then you should be well on your way. Lasty, once you get it, print it out and put it in a safe or vault twisted Hope this helps biggrin
Posted: Wed, 16th Jul 2003, 5:08pm

Post 5 of 6

filmcatcher

Force: 0 | Joined: 16th Jul 2003 | Posts: 1

Member

is the magic code that u need, just your password??
Posted: Fri, 21st Jan 2005, 12:40am

Post 6 of 6

smallanditalian5

Force: 210 | Joined: 11th Oct 2003 | Posts: 19

EffectsLab Lite User Windows User

Gold Member

I had my magic code and everything on my old computer and I got a new one and I can't load the old one because my computer screwed up. I don't have a form or anythiing. I have nothing. I need a way to register. The reason I don't keep track of it is because Alam DV doesn't work on my old comp, or my new one. Even after I downloaded the codecs.