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Help with serial from TubeTape [ANSWER]

Posted: Tue, 25th Mar 2008, 12:42pm

Post 1 of 13

bavo

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Member

i get my visionlab from ebay. but i dont have a serial number for this site (downloading fxpresets and more)

please help me!!![/list]
Posted: Tue, 25th Mar 2008, 1:00pm

Post 2 of 13

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

What was the name of your retailer?
Posted: Tue, 25th Mar 2008, 1:39pm

Post 3 of 13

bavo

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Member

i dont now it anymore
Posted: Tue, 25th Mar 2008, 1:44pm

Post 4 of 13

Xcession

Force: 42802 | Joined: 21st Mar 2001 | Posts: 1964

VisionLab User VideoWrap User PhotoKey 3 Pro User Windows User

SuperUser

It will be in your purchase history. We won't be able to help you until you've provided the seller's information.
Posted: Wed, 26th Mar 2008, 4:09pm

Post 5 of 13

bavo

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i get it from here:http://cgi.ebay.com/FXhome-EffectsLab-Pro-Video-Special-Effects-Software_W0QQitemZ300150927759QQihZ020QQcategoryZ99334QQrdZ1QQssPageNameZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem[url]
Posted: Wed, 26th Mar 2008, 4:21pm

Post 6 of 13

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

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FXhome Team Member

The serial is printed on the back of the manual
Posted: Fri, 28th Mar 2008, 11:06am

Post 7 of 13

bavo

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Member

it's very strange but...

THERE IS NO MANUAL!!!
Posted: Fri, 28th Mar 2008, 11:15am

Post 8 of 13

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

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FXhome Team Member

Have you got the program key file?
Posted: Fri, 28th Mar 2008, 11:27am

Post 9 of 13

bavo

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Member

yes i have the key if jou mean the REGKEY were the program is asking for wen it first starts up
Posted: Fri, 28th Mar 2008, 11:38am

Post 10 of 13

malone

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FXhome Team Member

Ok, well there's no legal way for you to have that key without having a serial (unless you bought it directly from us).

There's also no way you bought it from TubeTape, as they are a professional and reputable company, and would never send illegally copied versions of the software.

So if you would like a legal copy of the software (plus access to all the FXpresets) I suggest you buy it from our store or from a legitimate reseller.
Posted: Fri, 28th Mar 2008, 12:20pm

Post 11 of 13

bavo

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Member

strange!! very strange
Posted: Fri, 28th Mar 2008, 12:30pm

Post 12 of 13

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

VisionLab User VideoWrap User Windows User

Gold Member

bavo wrote:

strange!! very strange
I'd say "busted" smile
Posted: Fri, 28th Mar 2008, 3:56pm

Post 13 of 13

TubeTape

Force: 9542 | Joined: 24th May 2007 | Posts: 169

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Gold Member

Hi Bavo,

If you bought it from TubeTape on eBay, we can help you. However you need to contact us at info@tubetape.com and supply your transaction information.

We ship all FXhome products in brand new boxed sets. They are shrink wrapped and include a manual. The serial number is on the back of the manual. We also include a 9x6 green screen.

If you purchased the product via eBay you can also contact us through the eBay contact mechanisms. These are all over the auction and emails from eBay.

We are happy to help but can't tell who you are from your FXhome id. You also don't want to post that information on a public forum. Also the auction you are mentioning in your post is for EffectsLab. However, you're forum subject is "VisionLab". Please contact us.

TubeTape