If you bought it from TubeTape on eBay, we can help you. However you need to contact us at firstname.lastname@example.org
and supply your transaction information.
We ship all FXhome products in brand new boxed sets. They are shrink wrapped and include a manual. The serial number is on the back of the manual. We also include a 9x6 green screen.
If you purchased the product via eBay you can also contact us through the eBay contact mechanisms. These are all over the auction and emails from eBay.
We are happy to help but can't tell who you are from your FXhome id. You also don't want to post that information on a public forum. Also the auction you are mentioning in your post is for EffectsLab. However, you're forum subject is "VisionLab". Please contact us.