You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

GL-2 HELP! Tape Deck noise... is there really a problem?

Posted: Wed, 26th Mar 2008, 3:56am

Post 1 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

To all the GL-2 XM2 Owners here.
I never used a cleaning tape before. I got the message for the first time while I was making my last movie. So I bought one the other day. I cleaned my camera up, and used the cleaning tape for 10 seconds as directed. Then I went and filmed a short senic piece. Now my tape deck is being loud...I am seriosuly freaking out....its distinctly obvious on the audio track when played back on the computer. WTF is going on!! someone help me out here before I destroy something!! I tried a diffrent tape. that one had been used previously, same problem.

I AM REALLY REALLY UPSET RIGHT NOW. If the camera is somehow recked i will never forgive myself.

Last edited Mon, 14th Apr 2008, 9:26pm; edited 2 times in total.

Posted: Wed, 26th Mar 2008, 4:17am

Post 2 of 34

Serpent

Force: 5426 | Joined: 26th Dec 2003 | Posts: 6515

CompositeLab Pro User EffectsLab Pro User FXhome Movie Maker FXpreset Maker MacOS User

Gold Member

WhiteShark wrote:

To all the GL-2 XM2 Owners here.
I never used a cleaning tape before. I got the message for the first time while I was making my last movie. So I bought one the other day. I cleaned my camera up, and used the cleaning tape for 10 seconds as directed. Then I went and filmed a short senic piece. Now my tape deck is being loud...I am seriosuly freaking out....its distinctly obvious on the audio track when played back on the computer. WTF is going on!! someone help me out here before I destroy something!! I tried a diffrent tape. that one had been used previously, same problem.

I AM REALLY REALLY UPSET RIGHT NOW. If the camera is somehow recked i will never forgive myself.
Call Canon and see what they say. If they ask you to send it in, don't just yet; wait for a few second opinions--Canon wants your money and they charge a pretty penny for repairs. Only advice I can give you now is calm down, don't do anything with your camera, remove any tape in there, your battery, and put it somewhere safe--don't do anything stupid in a panic to try and fix it. Be patient, even though you feel repair needs to be imminent, technology isn't like dying life really. I've just done silly things in similar situations.
Posted: Wed, 26th Mar 2008, 4:25am

Post 3 of 34

Coureur de Bois

Force: 1394 | Joined: 23rd Sep 2002 | Posts: 1127

VideoWrap User Windows User MacOS User

Gold Member

Well, if you camera is still under warranty then I hope you used the Canon brand cleaning cassette. If not, I would probably say you did if it comes down to it (i.e. You're speaking to a service representative over the phone). Would be a shame to void your warranty by using non-Canon brand accessories. Good luck.
Posted: Wed, 26th Mar 2008, 6:53am

Post 4 of 34

FreshMentos

Force: 1667 | Joined: 10th Jun 2006 | Posts: 1141

VisionLab User MacOS User

Gold Member

I'm not sure if this would make a difference, but was your cleaning cassette made by the same brand that makes your tapes? Since I use Panasonic tapes, I use a Panasonic cleaning cassette. I've used it and my GL2 hasn't made loud noises. Didn't you buy the camera within the last year? If so, I'm pretty sure it's still under warranty.

I'm sorry to hear about your problem. I know how it feels.

regards,
-Fresh
Posted: Wed, 26th Mar 2008, 9:30am

Post 5 of 34

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Oh dear, I hope this isn't the dreaded XM2 tape deck of death syndrome. It happened to ours after a single weekend of use, and the tape deck can no longer rewind at all.

We contacted Canon, but they refused to do anything about it, because we'd used the camera on a set with a smoke machine.

I thought they'd fixed the tape deck issues after the early models, so let's hope they can help you out. We know schools that have had tens of XM2 break in this way - it's really quite shoddy, and particularly annoying given how great the rest of the camera is.
Posted: Wed, 26th Mar 2008, 11:39am

Post 6 of 34

Mellifluous

Force: 5604 | Joined: 6th Oct 2002 | Posts: 3782

EffectsLab Pro User Windows User

Gold Member

Is it louder than it was when actually using the camera, or only obvious when playing back footage on your PC? If the latter, check sound settings. If the head cleaner wasn't a Canon one, get a Canon one, or the make of your tapes, and try that.

If that doesn't work, get a quote from Canon and an assessment by local video camera repair shops.

If the worst comes to the worst, see if you or parents have insurance that cover it. If your parents end up helping you out with it, promise them you'll get your own insurance.

If the very worst comes to the worst, you could use an external mic which I assume won't pick up on the tape deck noise.
Posted: Wed, 26th Mar 2008, 4:39pm

Post 7 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

Tarn wrote:

Oh dear, I hope this isn't the dreaded XM2 tape deck of death syndrome. It happened to ours after a single weekend of use, and the tape deck can no longer rewind at all.

We contacted Canon, but they refused to do anything about it, because we'd used the camera on a set with a smoke machine.

I thought they'd fixed the tape deck issues after the early models, so let's hope they can help you out. We know schools that have had tens of XM2 break in this way - it's really quite shoddy, and particularly annoying given how great the rest of the camera is.
I've actually used 2 GL-2's and 2 GL-1's in the past as my work cameras. Interestingly enough, all of them had the deck problem except one of the GL-1's which had a broken lcd unfortunately. The tape decks that broke on them just would not open, and would not play. This is a much different problem. Its directly related to the cleaning tape, because it was working fine, great audio recordings up until I used the tape, and I had never used one previously in this camera. And I only did so because I got the "use cleaning tape" message when I was shooting a few weeks ago.

This should probably help.
I only used 2 brand new tapes in this camera ever. All the rest of the tapes that I used in it were a combination of panasonic and sony tapes, that had been used previously, and I was recording in wide screen with them, where they had been previously used for full screen aspect. Not that, that should matter though, since the image is squished digitally anyhow.

The image is really clear now, but the audio sucks a big one. I'll upload a sample of what it sounds like when I get home. All i can describe it as right now is that it sounds like when a car engine has a loose belt almost. But its IN the audio track. Almost like the tape messed up the recording head for the audio.

The camera is less than a year old, and I bought it using my American express business credit card, so I think I should be all set as far as repairs go. I just freaked out like a little girl when this happened at 1:30 in the morning while I was capturing sample footage....as I've never had ANY problems with it. The ones that broke at work, I didn't own.

I use a generic type battery, but even when I plugged it into a constant power source the problem was still there. I initially thought it could have been a problem of improper voltage regulation. Because when I started capturing the footage I was getting no video feed, but I switched fire wire cables, and I'm pretty sure I stepped on the one i was using the other day and snapped it, so that can't be it.

the cleaning tape was a sony cleaning tape,(for my purposes its a canon one) and I put it in for 10 seconds as directed. I'm POSITIVE it has to do with the cleaning tape....

Thanks for the help so far...any more ideas?

Adam
Posted: Fri, 28th Mar 2008, 12:06pm

Post 8 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

well.....

I brought my GL-2 to work today,
to compare it with the deck noise of the other
cameras. And would you know it....the sound is completely gone!

The only thing I can think that would have caused it would
be that the cleaning tape loosened up some matalic rubbish
that was on the head, and it landed in one of the moving
componets, and has since settled to where it causes no problems...
whatever the case I don't have to spend the money to ship it
to new jersey now....I never expected it would work itself out.

Thanks for all the advice guys.
Posted: Fri, 28th Mar 2008, 2:19pm

Post 9 of 34

pdrg

Force: 5405 | Joined: 4th Dec 2006 | Posts: 4143

VisionLab User Windows User

Gold Member

Phew! Keep an eye on it though.
Posted: Fri, 28th Mar 2008, 3:15pm

Post 10 of 34

Arktic

Force: 9977 | Joined: 10th Nov 2003 | Posts: 2785

VisionLab User VideoWrap User PhotoKey 2 Pro User FXhome Movie Maker FXpreset Maker Windows User MacOS User

SuperUser

Good to hear that the camera is fixed - BUT I reccomend that you DO shell out and have it serviced.

Why? Well, maybe the tape deck sounds ok now, but you never know what's going on inside there. And though it costs a lot to have it serviced, it's much better to pay, rather than potentially have the camera screw up bigtime in a few weeks/months - if your deck has started to get noisy, you're likely to see things such as dropout, or even worse, the tape could get chewed up. Imagine how distressing that would be if you finished a full day's filming, just to find out that all your rushes tapes are broken or full of drop outs!

All just imho, but I hope this helps smile

Cheers,
Arktic.
Posted: Fri, 28th Mar 2008, 4:58pm

Post 11 of 34

EvilDonut

Force: 200 | Joined: 22nd Feb 2008 | Posts: 595

Member

Eeek!

So you say a cleaning tape solved it? What was the final result?

I always advocate backup cameras. And maybe a cheaper camera for capturing. You would hate to travel to a location - everyone ready - now you got 'camera drama!'. lol.

If you can't afford it - you can probably rent one temporarily until you get the other one serviced under warranty (money well spent trust me) or sent to an authorized repair facility.

It costs $, but, what can you do. Prepare for it I guess.

d
Posted: Fri, 11th Apr 2008, 2:37am

Post 12 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

Alright,
I followed the advice all of you guys gave me and sent it to the canon factory for repair.

It took 5 days for it to get put into the system, but as soon as it did, last Tuesday, they must have done the repair fairly quickly because I got it today. They sent it overnight FedEx.

Look like the sound is gone and everything is in working order.
The entire repair was covered under warranty.

According to the repair report they
"we examined the product according to your request, and it was found that the recorder assembly was dusty, the playback image was distorted, and as such the recorder assembly was replaced. Other inspection and cleaning, mechanical adjustments and part replacements were carried out as well."

Seems like its fixed now. biggrin I will be using panasonic pro series tapes only from now on, and I've got a porta brace cover on the way. Hopefully I won't have this problem again.

Thanks again everyone.
Posted: Fri, 11th Apr 2008, 3:18am

Post 13 of 34

Serpent

Force: 5426 | Joined: 26th Dec 2003 | Posts: 6515

CompositeLab Pro User EffectsLab Pro User FXhome Movie Maker FXpreset Maker MacOS User

Gold Member

Rating: +2

Good stuff, glad to hear.

Right now though, I'd go over to ebay.com and find yourself a broken mini-dv camera. Find one that has a broken lens, or something of the sort. Should only cost you $50 or so. Then use that camera to capture all your tapes. The less you use your tape deck, the better. Don't let that stop you from playing it back on set or recording, but if you eliminate capture from your GL2, it will extend its life.

It's a small expensive with a great payoff. Not to mention it's convenient if you always have a tape deck plugged into your computer. I use mine as a capture device and a webcam (mine happens to not be broken, works perfectly).

Make sure the tape deck works and the firewire out isn't broken or anything. Craigslist is another great place to get s*it cameras for cheap. You might even get a fully functional camera that would be good for behind the scenes stuff, dangerous fun shots (I took mine climbing, for example), or if you need a home video looking shot for a film. So many possibilities, all at the expense of saving your GL2 and spending $50. smile

EDIT - Also, don't bother looking for a dedicated tape deck device. As far as I know, one doesn't exist. They make pro-equipment ones that cost several hundred dollars, but if you are just doing simple tape > computer, a broken/sucky mini-dv camera is your best bet.
Posted: Fri, 11th Apr 2008, 8:18am

Post 14 of 34

jfreedan

Force: 680 | Joined: 18th Sep 2005 | Posts: 50

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker

Gold Member

Serpent wrote:

Good stuff, glad to hear.

Right now though, I'd go over to ebay.com and find yourself a broken mini-dv camera. Find one that has a broken lens, or something of the sort. Should only cost you $50 or so. Then use that camera to capture all your tapes. The less you use your tape deck, the better. Don't let that stop you from playing it back on set or recording, but if you eliminate capture from your GL2, it will extend its life.
Just as a note, I've tried doing this before with several cheap MiniDV cameras and the footage I shot with my GL2 when played back on all these cameras comes out extremely distorted.

You're probably better off just spending 300$ on a miniDV deck that plugs into your computer. I've never had any problems using decks.
Posted: Fri, 11th Apr 2008, 11:12am

Post 15 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

intresting.
I actually captured an entire season of basketball highlight footage that was captured on a GL camera through a ZR800 which is only 130.
Never had any problems with that. The DV tape decks start at around 700-1000$. Don't have a clue what the heck decks your looking at. I would love one of thoes, as I've used them before many times with great results, its just that the decks cost a heck of a lot more than a camera does.

I was stuck making videos for last summer, all summer with a ZR800, and it really was not that bad.

Adam
Posted: Fri, 11th Apr 2008, 4:40pm

Post 16 of 34

EvilDonut

Force: 200 | Joined: 22nd Feb 2008 | Posts: 595

Member

If you can afford it, i HIGHLY recommend extended warranties. I have a 3 year one with my Canon XH A1. It's a nice peace of mind, and gives you "options" in case things mess up (esp during production!). Make sure it's a reputable place. Not every ext. warranties are the same.

d
Posted: Fri, 11th Apr 2008, 5:48pm

Post 17 of 34

pdrg

Force: 5405 | Joined: 4th Dec 2006 | Posts: 4143

VisionLab User Windows User

Gold Member

EvilDonut wrote:

If you can afford it, i HIGHLY recommend extended warranties... Make sure it's a reputable place. Not every ext. warranties are the same.
If anyone does want an extended warranty (often extremely expensive if you buy them from the shop when you buy your camera - certainly not worth a £40 warranty on a £60 camera in my mind), see if the manufacturer has their own warranty option.

Third-party (shop-bought) warranties often end up with your camera going to a general-purpose fixit shop that also do washing machines, if they need parts, they have to order them from the manufacturer anyway. At least a manufacturer's warranty means a Sony camera goes back to a Sony partner. Manufacturer's warranties can also be global (depends on the manufacturer), so your US camera can be fixed for free in Malaysia if it has a problem whilst you're shooting in the jungle!
Posted: Fri, 11th Apr 2008, 5:59pm

Post 18 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

EvilDonut wrote:

If you can afford it, i HIGHLY recommend extended warranties. I have a 3 year one with my Canon XH A1. It's a nice peace of mind, and gives you "options" in case things mess up (esp during production!). Make sure it's a reputable place. Not every ext. warranties are the same.

d
Extended warranty's are super sketch.
I've had TERRIBLE experience with them.
I sent one of the GL-2's from work into the
b&h extended warranty program, the camera was gone
for 3 months....
Posted: Fri, 11th Apr 2008, 9:25pm

Post 19 of 34

Serpent

Force: 5426 | Joined: 26th Dec 2003 | Posts: 6515

CompositeLab Pro User EffectsLab Pro User FXhome Movie Maker FXpreset Maker MacOS User

Gold Member

jfreedan wrote:

Serpent wrote:

Good stuff, glad to hear.

Right now though, I'd go over to ebay.com and find yourself a broken mini-dv camera. Find one that has a broken lens, or something of the sort. Should only cost you $50 or so. Then use that camera to capture all your tapes. The less you use your tape deck, the better. Don't let that stop you from playing it back on set or recording, but if you eliminate capture from your GL2, it will extend its life.
Just as a note, I've tried doing this before with several cheap MiniDV cameras and the footage I shot with my GL2 when played back on all these cameras comes out extremely distorted.

You're probably better off just spending 300$ on a miniDV deck that plugs into your computer. I've never had any problems using decks.
You're doing it wrong. smile Mine works perfectly. My camera doesn't have widescreen options and I can capture my GL1 footage in anamorphic widescreen mode on that camera. It shouldn't be any different.
Posted: Sat, 12th Apr 2008, 2:20am

Post 20 of 34

jfreedan

Force: 680 | Joined: 18th Sep 2005 | Posts: 50

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker

Gold Member

The only way I could be doing it "wrong" is by having tried different models of cheap MiniDV cameras than you used.

I'm just saying in my experience, firewiring footage shot in a GL2 through a lesser quality MiniDV camera's tape deck hasn't worked so well.
Posted: Sat, 12th Apr 2008, 5:26am

Post 21 of 34

Serpent

Force: 5426 | Joined: 26th Dec 2003 | Posts: 6515

CompositeLab Pro User EffectsLab Pro User FXhome Movie Maker FXpreset Maker MacOS User

Gold Member

jfreedan wrote:

The only way I could be doing it "wrong" is by having tried different models of cheap MiniDV cameras than you used.

I'm just saying in my experience, firewiring footage shot in a GL2 through a lesser quality MiniDV camera's tape deck hasn't worked so well.
Search Google images for "You're doing it wrong." My goal wasn't to point out an inadequacy in your capturing workflow. I was merely being ridiculous, while saying it can be done, as I have done it with no problem. Technically the only experience I've had is my current workflow, with a camera I happened to have. But it worked, so I can't see it not for others. Maybe you could name the camera brand and people could avoid it? The best bet would be testing it out first, somehow. Basically, a lot of FXHome users are teenagers who have to make their own money, and they don't have a job that allows for too many luxuries. $50 compared to a $300 tap deck isn't possible for some people, and such a device is a luxury. However a life extension on the GL2's deck is definitely worth the $50 to anyone, and they would probably go out of their way to save up that extra $50, which isn't that difficult. Here is my setup:

PowerMac G5
Final Cut Studio
Canon GL1 shot in Anamorphic or Standard
Imported into FCP on a Sharp Camcorder purchased in 2001

It just works.
Posted: Sun, 13th Apr 2008, 1:41pm

Post 22 of 34

jfreedan

Force: 680 | Joined: 18th Sep 2005 | Posts: 50

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker

Gold Member

I cant remember the exact models off the top of my head, but I think they were Panasonics made in 2000-2003.
Posted: Mon, 14th Apr 2008, 8:38am

Post 23 of 34

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

jfreedan wrote:

I'm just saying in my experience, firewiring footage shot in a GL2 through a lesser quality MiniDV camera's tape deck hasn't worked so well.
Isn't the whole point on miniDV that it transmits the footage as a digital feed from the tape, down the firewire, into the computer? Seeing as all firewire connections should be equal, and that transferring a digital signal will always result in exactly the same data, it shouldn't matter which camera you use to actually capture the video.

Unless, of course, there's a serious design flaw going on somewhere.
Posted: Mon, 14th Apr 2008, 9:17pm

Post 24 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

uh oh....


I received a pack of Panasonic Master Series pro line DV tapes today,
I stuck the tape in and pressed record, and noticed the noise was
still there. I figured it was time to bust out the sennheiser and close
mic the noise so all of you can HEAR what I'm talking about....

http://www.youtube.com/watch?v=82gjJREaQ4Y&fmt=18

so. Am I just crazy? Is there anything to worry about? Or is
this normal tape deck noise....Please say yes, because I am
supposed to be filming a documentary tomorrow... -_-
Posted: Mon, 14th Apr 2008, 10:44pm

Post 25 of 34

FreshMentos

Force: 1667 | Joined: 10th Jun 2006 | Posts: 1141

VisionLab User MacOS User

Gold Member

That's really weird. Unfortunately I've got some bad news for you. I'm sorry I have to tell you this. I first bought my GL2 last August. It was refurbished (HUGE MISTAKE) from B & H. The first day I got it I went out and shot test footage. When I watched it later on, I noticed mosaic noise and distortions in the footage. I had tried other tapes (of the same brand) and cleaned the head as well. Didn't fix the problem though.

So I sent it back to Canon (cost me $40 for shipping, mind you) and got it back a week and a half later. Shot test footage with it again the day I received it. The same damn, distortions were showing up in the playback. I actually had to throw away footage of my friend doing superman's on his bike because of this. Sent it back again (Canon paid for the shipping). This time it took them 3 weeks for them to get it back to me. Shot with it and still noticed the same ugly video distortions. I was very angry. B & H then gave me a refund and I spent the extra money for a new one. I've been happy ever since.

So what I'm getting at is that Canon has god-awful customer service. I don't think they did a thing to fix your camera when they received it. But there is some light at the end of the tunnel. I advise that you send the camera back to Canon one more time. When you receive it and the problem persists, DEMAND for a refund or a replacement. Don't let them get away with it. We have the Lemon Law for a reason!

Well, I hope this helps. Sorry for writing so much. I just had to get my point across. I don't know what to tell you about your documentary though sad

-Fresh
Posted: Tue, 15th Apr 2008, 1:35am

Post 26 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

well.
That really sucks.
I just ran a couple tests with a Rode Video mic, and my senhisser Lav set,
and as I thought, the noise gets picked up by only the on board mic. I have two very important shoots this week. They are too important for me not to film because of this noise. Canon claims they replaced the video recording head, so I'm going to go ahead with these projects, since I can get good audio from external mics.
Adam
Posted: Tue, 15th Apr 2008, 1:56am

Post 27 of 34

ben3308

Force: 5210 | Joined: 24th May 2004 | Posts: 6433

VideoWrap User FXhome Movie Maker Windows User

Gold Member

SilverShark, I watched the video.

That noise is standard with the onboard mic on almost ANY camera you buy that uses MiniDV. It's the tape winding as it records. Would you rather it not record? biggrin

Every camera I have used has made the same noise or similar (maybe not as loud as it is for you, though?) and I've noticed no problems or anything out of the ordinary. Essentially, the onboard mic is so bad that if you use it anyways, I think the tape deck noise is the least of your worries.

This noise is common, especially if you use the tape head a lot. No big deal, man. My GL2 makes similar low-volume noise and my Sony Handycam made it ALL THE TIME.

Don't freak out. Use a different mic, dum-dum! wink
Posted: Tue, 15th Apr 2008, 2:25am

Post 28 of 34

FreshMentos

Force: 1667 | Joined: 10th Jun 2006 | Posts: 1141

VisionLab User MacOS User

Gold Member

ben, watch the his video again. If you turn your speakers way up, you'll hear a faint clicking noise. That is the sound you're talking about SilverShark, right?
Posted: Tue, 15th Apr 2008, 2:28am

Post 29 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

Yea,
thats the noise.
I would expect the standard hum,
but the noise I'm talking about is that very faint one,
sounds like a car motor with a loose belt.

The only reason its hard to hear it in the video is because
of the frequency range that my senhisser grabs.
Posted: Tue, 15th Apr 2008, 3:06am

Post 30 of 34

jfreedan

Force: 680 | Joined: 18th Sep 2005 | Posts: 50

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker

Gold Member

Could always try dropping some audio filters over your sound to remove the unwanted noise.

I've had a lot of audio problems with my films because sometimes my boom operators go retarded. I've always been able to fix the audio though, even when I doubt I can upon first hearing it.

That noise sounds a lot like what I'm having to deal with this week. I have a whole tape that sounds like that because the operator just wasn't paying attention I guess, and the video assist cord plugged to the back of my GL2 was apparently too close to the XLR cable jacked into the camera ><

I noticed this on the 2nd day of filming when I happened to put the headphones on myself.
Posted: Tue, 15th Apr 2008, 3:46am

Post 31 of 34

Ouellette

Force: 425 | Joined: 1st Jan 2003 | Posts: 186

EffectsLab Lite User VideoWrap User Windows User MacOS User FXpreset Maker FXhome Movie Maker

Gold Member

from as far as I can tell currently,
It had a lot to do with the shielding on the cable of my headphones.
Its the standard MDR-v150, which probably added to me being freaked out. Theres a hum on those no matter the situation. well, even if I am just freaking out (very possible), I uploaded a short video clip with sound bytes from each of my microphones. Tell me what you think.

http://www.youtube.com/watch?v=kFmapazCkt4&fmt=18
Posted: Tue, 15th Apr 2008, 5:59pm

Post 32 of 34

henryp

Force: 0 | Joined: 15th Apr 2008 | Posts: 1

Member

FreshMentos wrote:

That's really weird. Unfortunately I've got some bad news for you. I'm sorry I have to tell you this. I first bought my GL2 last August. It was refurbished (HUGE MISTAKE) from B & H. The first day I got it I went out and shot test footage. When I watched it later on, I noticed mosaic noise and distortions in the footage. I had tried other tapes (of the same brand) and cleaned the head as well. Didn't fix the problem though.
I am very sorry to learn you had any difficulty with a product you purchased from us.

Henry Posner
B&H Photo-Video
Posted: Wed, 16th Apr 2008, 5:26am

Post 33 of 34

jfreedan

Force: 680 | Joined: 18th Sep 2005 | Posts: 50

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker

Gold Member

henryp wrote:

FreshMentos wrote:

That's really weird. Unfortunately I've got some bad news for you. I'm sorry I have to tell you this. I first bought my GL2 last August. It was refurbished (HUGE MISTAKE) from B & H. The first day I got it I went out and shot test footage. When I watched it later on, I noticed mosaic noise and distortions in the footage. I had tried other tapes (of the same brand) and cleaned the head as well. Didn't fix the problem though.
I am very sorry to learn you had any difficulty with a product you purchased from us.

Henry Posner
B&H Photo-Video
Hey hey, you guys are the ones my school buys all their equipment from!

smile
Posted: Wed, 16th Apr 2008, 8:18am

Post 34 of 34

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

henryp wrote:

I am very sorry to learn you had any difficulty with a product you purchased from us.

Henry Posner
B&H Photo-Video
From the sounds of things, the culprit here was the GL2's notoriously flaky tape deck, rather than anything directly related to B&H.

Nevertheless, I'm sure Freshmentos and others will very much appreciate your post. It's always good to see companies being considerate towards their customers.