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updating [ANSWER]

Posted: Thu, 26th Jun 2008, 12:27am

Post 1 of 14

FXhomer21627

Force: 200 | Joined: 3rd Dec 2007 | Posts: 5

Gold Member

I opened my program and an update came up and i downloaded it but it keeps telling me there is a problem reading....

Can not write to file
C:\Program Files\FXhome PhotoKey\xtras\DirectImage.x32
please check your filesystem and try again.

I don't have any clue what this means.
Help!!!
Thank you
Jen
Posted: Thu, 26th Jun 2008, 2:39am

Post 2 of 14

jgtrox2

Force: 438 | Joined: 24th May 2006 | Posts: 351

CompositeLab Pro User EffectsLab Lite User FXhome Movie Maker Windows User MacOS User

Gold Member

are you sure its the right download?
Posted: Thu, 26th Jun 2008, 3:00am

Post 3 of 14

FXhomer21627

Force: 200 | Joined: 3rd Dec 2007 | Posts: 5

Gold Member

yeah it automaticly did it when i opened the program so it took it there it's self..by the way i have vista not sure if thats the prob...grrrrrrr LOL
ty
Posted: Thu, 26th Jun 2008, 8:52am

Post 4 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Sounds like a permissions problem. Make sure you uninstall the previous version before installing the new version, and make sure you're in an account on your computer that has administrator access.
Posted: Thu, 26th Jun 2008, 1:13pm

Post 5 of 14

FXhomer21627

Force: 200 | Joined: 3rd Dec 2007 | Posts: 5

Gold Member

i know it's installed because i have had this program since before December and never had a prob with it till now...and it downloads but it acts up and i get that message when it is going to load. but ty for ur help!
Posted: Thu, 26th Jun 2008, 1:34pm

Post 6 of 14

TubeTape

Force: 9542 | Joined: 24th May 2007 | Posts: 169

VisionLab User VideoWrap User PhotoKey 5 Pro User PhotoKey 3 Plug-in User FXpreset Maker Windows User MacOS User

Gold Member

Try unistalling the whole product and then reinstalling with a fresh download from you FXhome account. Make sure you have administrator rights as Tarn suggests. We run PhotoKey primarily on Vista and haven't encountered any problems.
Posted: Thu, 26th Jun 2008, 6:19pm

Post 7 of 14

FXhomer21627

Force: 200 | Joined: 3rd Dec 2007 | Posts: 5

Gold Member

well i got it and many other products from u all at Tapetube and i love them!!!! I uninstalled it reinstalled it and now its fine so ty very much all of u for ur help!!!!
Posted: Thu, 26th Jun 2008, 6:20pm

Post 8 of 14

FXhomer21627

Force: 200 | Joined: 3rd Dec 2007 | Posts: 5

Gold Member

i mean tubetape LOL ss!
Posted: Thu, 26th Jun 2008, 7:06pm

Post 9 of 14

humzavideo

Force: 400 | Joined: 10th Feb 2008 | Posts: 1

Gold Member

FXhomer21627 wrote:

i know it's installed because i have had this program since before December and never had a prob with it till now...and it downloads but it acts up and i get that message when it is going to load. but ty for ur help!
humzavideo1@yahoo.com
i formate this computer due to some bad virious. i am trying to install the programme. but could not
please send me the programe key for wich i bought 1st time.
thanks
zafar iqbal
42-12 30th ave

atoria. ny.
Posted: Thu, 26th Jun 2008, 7:14pm

Post 10 of 14

Travis Kunze

Force: 1077 | Joined: 11th Dec 2007 | Posts: 500

VisionLab User Windows User

Gold Member

you can get your download key by going to the downloads section in your account, and navigating to product key. or something along those lines, download it, and save it anywhere and tell the software where it is.
Posted: Fri, 27th Jun 2008, 8:44am

Post 11 of 14

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Please don't ask people to send you program keys, as that will violate their license agreement.

You can access your program key from your downloads area:

http://fxhome.com/account/downloads
Posted: Fri, 27th Jun 2008, 2:20pm

Post 12 of 14

TubeTape

Force: 9542 | Joined: 24th May 2007 | Posts: 169

VisionLab User VideoWrap User PhotoKey 5 Pro User PhotoKey 3 Plug-in User FXpreset Maker Windows User MacOS User

Gold Member

Hi FXhomer21627

Glad to see every worked out. Thanks for the nice comments
Posted: Fri, 27th Jun 2008, 2:21pm

Post 13 of 14

Travis Kunze

Force: 1077 | Joined: 11th Dec 2007 | Posts: 500

VisionLab User Windows User

Gold Member

Hey Tubetape, i also bought my Vision Lab Studios copy and got the greenscreen from you guys, and you've done an awesome job, i've never had a single problem with either one.
Posted: Sat, 28th Jun 2008, 2:20pm

Post 14 of 14

TubeTape

Force: 9542 | Joined: 24th May 2007 | Posts: 169

VisionLab User VideoWrap User PhotoKey 5 Pro User PhotoKey 3 Plug-in User FXpreset Maker Windows User MacOS User

Gold Member

Thanks Travis! We love to hear that smile