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Where is my download

Posted: Fri, 8th Aug 2008, 3:17pm

Post 1 of 4

MMCCOLLEGERELATIONS

Force: 0 | Joined: 8th Aug 2008 | Posts: 2

PhotoKey 2 Pro User

Gold Member

I have purchased the PhotoKey download and I never had a download screen come up to install the program that I just bought. i logged in, and it doesn't show any available downloads in my account. And how long does it take for the support guys to help a person out?

I wanted to use the new batch software right away, but who know how long I'll have to wait to get this resolved.
Posted: Fri, 8th Aug 2008, 3:30pm

Post 2 of 4

malone

Force: 18242 | Joined: 21st Mar 2001 | Posts: 1477

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User Windows User

FXhome Team Member

I've just checked the database and it looks like you made a typo when you entered your email address. We therefore haven't been able to send you your login details. I will reassign the program to the account you are currently using.

You should now be able to download the installer and keyfile from

http://fxhome.com/account/downloads

Last edited Fri, 8th Aug 2008, 3:32pm; edited 1 times in total.

Posted: Fri, 8th Aug 2008, 3:31pm

Post 3 of 4

MMCCOLLEGERELATIONS

Force: 0 | Joined: 8th Aug 2008 | Posts: 2

PhotoKey 2 Pro User

Gold Member

YES please smile I figured I did something stupid like that. Thanks so much !!
Posted: Fri, 8th Aug 2008, 7:16pm

Post 4 of 4

SilverDragon7

Force: 2265 | Joined: 29th Jun 2006 | Posts: 1990

VisionLab User VideoWrap User FXhome Movie Maker Windows User

Gold Member

MMCCOLLEGERELATIONS wrote:

And how long does it take for the support guys to help a person out?
Easiest way is to just e-mail them at support@fxhome.com (and you must also remember the time differences- this company is based in the UK).