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Can't download update

Posted: Tue, 2nd Sep 2008, 10:36pm

Post 1 of 5

OwenParker

Force: 0 | Joined: 28th Sep 2007 | Posts: 1

Member

Every time I run EffectslabPro it suggests downloading the latest version but every time I try it says I can't until I have purchased EffectsLabPro!
I HAVE! THAT'S HOW I GOT TO PRESS THE UPDATE BUTTON IN THE FIRST PLACE!
ok, deep breathe, it must be a registration issue...
I take a look at my account summary and I have no products registered, a ha, that's the problem. Ok, let's register my copy. Hmmm, where do I find the registration code? Wait a minute, I don't need to it was purchased online and is automatically activated! (err? I guess not)

Anyone have a scooby where I can find the registration code coz I'm running out of patience now.

Ta

P.S. rant over...
Posted: Wed, 3rd Sep 2008, 2:11am

Post 2 of 5

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Its in the email that was sent to you immediately after purchase. Double-check your junk mail folder to make sure it wasn't redirected there.

If you can't find it, send an email to team@fxhome.com, containing the details of the transaction, including the email address you used, and they should be able to re-send it to you.
Posted: Wed, 3rd Sep 2008, 8:29am

Post 3 of 5

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

If you bought from FXhome.com you won't have a registration serial as it will have been registered automatically. It's more likely that you're simply logging into the wrong user account - as Axeman says, check the login details that you were sent after purchasing.
Posted: Tue, 28th Oct 2008, 10:15pm

Post 4 of 5

Randomness

Force: 0 | Joined: 28th Oct 2008 | Posts: 1

Member

I am having a similar problem but i did not get the email as my computer is second hand so my uncle had this allready loaded up when it was his and got rid of the box!

Any ideas on what to do?

many thanks
Posted: Tue, 28th Oct 2008, 10:34pm

Post 5 of 5

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

If its licensed to your uncle, then you are out of luck. The license in non-transferrable.