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VideoWrap! not working

Posted: Mon, 6th Oct 2008, 9:49pm

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Jabooza

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When I import files into VideoWrap, I keep getting a message saying "Your chosen source is incompatible with VideoWrap. Please choose another." I'm not importing an uncompressed file, I've tried .mov (H.264 and QT animation) and .AVI (DV-PAL). I also tried a clean reinstall.

After having my still unfixed sound problem I'm starting to get a bit annoyed that none of my FXhome software seems to be functioning right.
Posted: Tue, 7th Oct 2008, 10:27am

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SketchWork

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Try creating a smaller (very small) cut of your edit and throw that through videowrap - if that don't work then it would be small enough to email to one of us to test out for you.

Give it a go.
Posted: Fri, 7th Nov 2008, 9:20pm

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MacCork

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I've just installed Videowrap and I have the exact same problem
Posted: Fri, 5th Dec 2008, 8:47pm

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Jabooza

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Well, I'm having the same problem again with a different video. If I made it really small and put it through VideoWrap, that would sorta defeat the purpose of using VideoWrap at all. I don't see how other people are able to use the FXhome products because right now, I'm almost unable to use VideoWrap and I have to do all kinds of tricks with the frame rate to use VisionLab. And I still haven't heard a thing from FXhome about any of this either. All I want is to be able to use the things that I buy from them. unsure
Posted: Fri, 5th Dec 2008, 11:21pm

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Axeman

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Sorry to hear you are having so many problems, man. That would be annoying. I think the point of making a smaller video, according to Sketchwork's suggestion, was so that if it indeed still didn't work running through Videowrap, you would have a small enough piece to pass on to other users to experiment with and see if we could find the problem.

What is the origin of the video files you are having the problems with? Are they all coming from the same source? Is the same piece of software exporting them all?
Posted: Sat, 6th Dec 2008, 3:01pm

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Jabooza

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Axeman wrote:

What is the origin of the video files you are having the problems with? Are they all coming from the same source? Is the same piece of software exporting them all?
Yeah, they're all coming from iMovie being exported as .mov (H.264 or whatever it is). The odd thing is that other files that I have that were exported with the same settings from iMovie do work, but all the ones that I've made recently don't.
I guess I could try making a smaller file later.
Posted: Sat, 6th Dec 2008, 6:20pm

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Axeman

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Have you recently upgraded Quicktime or anything? If we can find the event that started them not working, maybe we can find a resolution. Also, if you are going to run them through Videowrap anyway, you might try exporting from iMovie to a different codec than h.264, perhaps one that doesn't compress so heavily. If you could see if other codecs elicit the same response from VideoWrap, that would help us out.

EDIT: I just noticed that you already mentioned trying the Animation codec as well. Have you tried the DV codec?
Posted: Thu, 11th Dec 2008, 10:04pm

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Jabooza

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Axeman wrote:

Have you recently upgraded Quicktime or anything?
I don't think I have.


I'm trying to test the thing with making a smaller version, but no matter what I do, I can't seem to get it any smaller than 53 MB. What kind of compression settings should I use with iMovie it make it smaller?
Posted: Thu, 11th Dec 2008, 10:19pm

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Axeman

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If you just export 15 or 30 frames, rather than the entire clip, it will give you a more portable file size, but will still be a clip we could experiment with.
Posted: Thu, 11th Dec 2008, 10:46pm

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Jabooza

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Alright, I have a 2 MB file (that doesn't work with VideoWrap!) that I can email to someone to test it out.
Posted: Fri, 12th Dec 2008, 12:12am

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Axeman

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I sent you a PM. Thanks.
Posted: Thu, 1st Jan 2009, 2:15am

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Jabooza

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Any word on finding a solution?
Posted: Fri, 2nd Jan 2009, 6:41am

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Evman

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I have the exact same problem. It's started within the past week or so, as I just tried a file that I KNOW I had Videowrapped just a week ago, and it no longer works. The exact same file. I've reinstalled/restarted and all that. It must be something faulty - as I believe that's 3 cases confirmed of this happening.

Looking for a fix soon - this really sucks.
Posted: Fri, 2nd Jan 2009, 8:11am

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Axeman

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Sorry Jabooza, I completely forgot about this. I've got your video file though, so I will make a point to look at by the end of the weekend, and get it over to the crew to look at when they get back from holiday.

Evman - Have you tried deleting the preferences for the program? It seems odd that it would suddenly start acting out after working correctly for a while.
Posted: Sun, 4th Jan 2009, 3:52am

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Axeman

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Hey Jabooza, I was just playing around with the clip you sent over. On my first test, I got the exact same results that you did. So I was taking a look at the format specs of the clip, and noticed that the audio is in 32 bit.?! I suspected that was the issue, so I used QTpro to convert the file to both 16-bit audio and 24-bit audio, using the save video codec as the original. They both processed just fine in videowrap. So I'm pretty sure the 32-bit audio is your downfall here.

I'm curious, what hardware do you have that is sourcing audio at 32 bit? That seems like some seriously unnecessary extreme audio resolution. I wonder if that is related to the other audio-sync issue you were having as well? You might try processing some audio in 24-bit (which is plenty for pro audio work) and see if the problem persists. All CD's are in 16-bit, so even that is sufficient resolution for most audio tasks.
Posted: Sun, 4th Jan 2009, 7:02am

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Evman

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Axeman - First off - how do you find the bit mode of the audio in a movie file?

But more importantly - I don't see how that could be the problem, at least in my case. Because I know for a FACT that a week ago I was able to compress the exact same file in Videowrap. Also - absolutely NONE of the video files that I put into the program will convert now.

Hmm...

As for deleting the preferences like you said in your previous post - I've no idea how to do that either.
Posted: Sun, 4th Jan 2009, 7:07am

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Axeman

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I opened the video file in Quicktime, and opened the Movie Inspector window (command-i). All of the video and audio format info is listed there.

To delete the preferences, go to user/Library/Preferences, find the Videowrap file, and delete it.

Does every file you import no give you the "not compatible with Videowrap" message?
Posted: Sun, 4th Jan 2009, 7:23am

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Evman

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Yes every video file I try to import gives me that message.

I deleted the preferences and nothing changed.

And every time I open the inspector in Quicktime, the only audio information it gives me is "MPEG 4 Low Delay AAC, Stereo (L R), 48.000 kHz"
Posted: Sun, 4th Jan 2009, 7:56am

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Axeman

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Ah, right, it won't always give you the resolution of the audio. The file I was working with had audio in 32-bit Little Endian, which is a bit self-explanatory. Mpeg-4 AAC audio isn't going to be 32-bit, I'm fairly certain.
Posted: Sun, 4th Jan 2009, 10:44pm

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Axeman

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After receiving your clip, Evman, I tried to compress it with Videowrap 4 different ways, and had no problems whatsoever. It worked perfectly every time. So apparently your problem is different than the one Jabooza is having.

I did notice that both of you had your clips in the h.264 codec; is there a reason you are using such a lossy codec for editing work?

Evman - it seems that the problem in your case is with the installation of VideoWrap itself, rather than the video; I'm going to talk to the team once they are back tomorrow and see what they recommend.
Posted: Sun, 4th Jan 2009, 11:25pm

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Evman

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Thanks for looking into it axeman!

I'm not using the h.264 codec for editing. This is a final film file that I'd like to convert to flash format for Internet distribution. Not that it matters anyway, as all files do this for me now.

Again, thanks for the help. You always go out of your way here to help, and it's much appreciated. smile
Posted: Sun, 4th Jan 2009, 11:50pm

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Jabooza

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Axeman wrote:

I did notice that both of you had your clips in the h.264 codec; is there a reason you are using such a lossy codec for editing work?
Like Evman, I don't use that codec for editing; I edit with uncompressed files. But I find that h.264 is actually one of the least lossy compressions for the final file and tend to use that.
Posted: Sun, 4th Jan 2009, 11:51pm

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Axeman

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Well, I try, anyway smile This isn't related to your problem, but you'll get better results if you build the flash version off of a high-quality render, rather than one that is already highly compressed.
Posted: Mon, 5th Jan 2009, 1:36am

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Evman

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I'd certainly do that - if videowrap would let me import ANYTHING! razz

No matter. We'll just wait till tomorrow to see what the team has to say about this.
Posted: Tue, 6th Jan 2009, 4:00pm

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Simon K Jones

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Strange. Might be worth reinstalling, and also reinstalling Quicktime.
Posted: Tue, 6th Jan 2009, 11:10pm

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Evman

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Tarn wrote:

Strange. Might be worth reinstalling, and also reinstalling Quicktime.
So I uninstalled and then reinstalled both quicktime and videowrap (a restart was included in here to be sure), and the same thing keeps happening. I made sure to download the latest install files of everything - and I completely deleted each program before I reinstalled it.

Same problem.

WTF?
Posted: Wed, 7th Jan 2009, 3:13am

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Jabooza

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While we're on the topic of strangely malfunction programs without known causes or solutions, I'd to ask if anything has been done for this problem. I still don't understand how this problem isn't keeping everyone from being able to use VisionLab. unsure
Posted: Wed, 7th Jan 2009, 3:51am

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Axeman

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Firstly, it only affects files coming from iMovie, and not everyone is using iMovie. Secondly, you never responded to my earlier questions regardig the 32-bit audio which I suspect could be related to this issue.
Posted: Wed, 7th Jan 2009, 3:59am

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Jabooza

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Oh sorry, somehow I managed to skip over that post completely and I didn't even see it. smile

I'm not sure when the audio became 32-bit, I'll have to remember to not use that one anymore. I'll try running a clip through VisionLab/VideoWrap tomorrow with 24/16-bit audio and see if it works for me too.
Posted: Wed, 7th Jan 2009, 6:55am

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Moonloon1

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No offense to FXhome but I have had similar problems with VideoWrap. So today I pulled up my old MPEG Streamclip.app (FREE) and it will allow you to export to nearly anything. Oh, and get Perian and MPEG 2 compatability for Quicktime Pro than you can import almost anything.
Posted: Sat, 10th Jan 2009, 7:17pm

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Evman

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So... do we have any ideas as to what could be wrong with my copy of Videowrap...?
Posted: Sun, 11th Jan 2009, 7:06am

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Evman

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I've discovered what appears to be the problem. Videowrap wouldn't compress the files that were on my external harddrive (firewire), but it would compress the same file when I copied it over to my computer's harddrive.

Please tell me that's not a requirement of Videowrap, because if it is, it's horribly inefficient.

If it's a bug, then... perhaps it should be looked at?
Posted: Sun, 11th Jan 2009, 9:08am

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Axeman

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That is odd. I just ran a test after reading your post, and files on my external harddrive compressed just fine. But that may at least narrow down the search for the cause of the problem. Whatever the reason, it shall be looked at.
Posted: Mon, 12th Jan 2009, 10:45am

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Simon K Jones

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Evman - can you give us some more info on your external drive? Type, size, how it's connected etc.
Posted: Mon, 12th Jan 2009, 7:50pm

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Evman

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Ok, so I've now tried a file that I KNOW works on my computer's harddrive, on two separate external drives. "This clip is incompatible with Videowrap" comes up every time I try the clip from the externals.

One is a 500 gb Seagate drive - connected with firewire. The other is a 1 TB Maxtor drive - also connected with firewire. Both are 7200 RPM, and are powered externally.

EDIT: Oh, and both are formatted for Mac.
Posted: Mon, 12th Jan 2009, 10:53pm

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Axeman

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In case it helps - I've tried to replicate this problem on a 120 GB LaCie connected via Firewire, which worked perfectly fine, and on a 500 GB Seagate connected via USB 2 - no problems there either. Mine are also formatted for Mac, the 120 GB in Mac OS Extended format and the 500 GB in Mac OS Extended (Journaled) format.
Posted: Tue, 13th Jan 2009, 9:35am

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Simon K Jones

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What versions of Mac OS do you both have? Perhaps that is making a difference?
Posted: Tue, 13th Jan 2009, 9:45am

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Evman

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Leopard 10.5.6
Posted: Tue, 13th Jan 2009, 3:19pm

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Moonloon1

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Leopard 10.5.6 I use an internal 750 GB SATA Barracuda Enterprise for video. I only store on my external drives.
Posted: Tue, 13th Jan 2009, 3:34pm

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Axeman

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Likewise, 10.5.6 Leopard.
Posted: Tue, 3rd Feb 2009, 10:46pm

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Axeman

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Jabooza - I think I found the solution to this one. You need to add a .mov extension to the files. iMovie doesn't add an extension by defaulty, and without it, Videowrap doesn't recognize the video file. If you just add a ".mov" to the end of the file name, Videowrap accepts it just fine.
Posted: Tue, 3rd Feb 2009, 11:08pm

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Jabooza

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Well, it does seem to work with my videos that already have .mov at the end, but when I add .mov to the one that isn't working it doesn't make any difference, but I also don't know what any of its other settings are that could be messing it up.
Posted: Tue, 3rd Feb 2009, 11:10pm

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Axeman

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Hmm, bummer. I had one give me the same 'not compatible' error, but as soon as I added .mov and tried it again, it worked fine.
Posted: Fri, 13th Feb 2009, 4:38am

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ben3308

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I'm running into the same problem when trying to import .mov files into VideoWrap, it reads as incompatible. neutral
Posted: Fri, 13th Feb 2009, 7:28am

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Axeman

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Blast! And neither of you are working wih uncompressed files?
Posted: Fri, 13th Feb 2009, 9:33am

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ben3308

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I've tried both compressed and uncompressed, to no avail now. The only thing that has changed it that I just downloaded/applied the updates from since I first installed it when I bought it.

I assumed such updates would expand the functionality, not limit it. biggrin

Either way, Axeman, I think I speak for all of us when I say that we sincerely appreciate the effort you've put forth in trying to solve this issue.