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Activation Help

Posted: Sun, 4th Jan 2009, 4:25pm

Post 1 of 13

GBP4563

Force: 200 | Joined: 28th Jun 2008 | Posts: 15

VideoWrap User Windows User

Gold Member

I purchased the visionlab premium bundle, and it arrived yesterday. VideoWrap came with an activation key in its DVD case, but visionlab didn't. I want to be able to use this product which i spent a lot of money on. Could someone please help me. I don't know what i have to do to prove that i actually bought it, but will comply with whatever fxhome needs me to do.
Posted: Sun, 4th Jan 2009, 5:17pm

Post 2 of 13

spydurhank

Force: 1956 | Joined: 24th Jun 2008 | Posts: 1357

VisionLab User VideoWrap User FXpreset Maker Windows User FXhome Movie Maker

Gold Member

I think you just have to register V.L. and they give you a product key.
At least I think that's how it works?.. I bought mine as a download from the fx home site and that's what I had to do. go to your account and product key, see if that helps.
Posted: Sun, 4th Jan 2009, 5:20pm

Post 3 of 13

cavickers

Force: 236 | Joined: 1st Dec 2008 | Posts: 160

CompositeLab Pro User MacOS User FXhome Movie Maker

Gold Member

Hi, when you open the box it should have the serial number on it, if not contact the fxhome help line
Posted: Sun, 4th Jan 2009, 5:39pm

Post 4 of 13

GBP4563

Force: 200 | Joined: 28th Jun 2008 | Posts: 15

VideoWrap User Windows User

Gold Member

how do you contact the help line? o and there was nothing except the disk in the box
Posted: Sun, 4th Jan 2009, 6:28pm

Post 5 of 13

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Send an email to support@fxhome.com explaining the details of the urchase and your situation. they are back in the office tomorrow, and they should contact you shortly thereafter.
Posted: Mon, 5th Jan 2009, 10:56am

Post 6 of 13

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

You don't need a serial number with the latest version of VisionLab. Just install it, then enter your normal FXhome.com login details.
Posted: Wed, 7th Jan 2009, 3:53pm

Post 7 of 13

DiverSRT

Force: 1000 | Joined: 6th Jan 2009 | Posts: 4

VisionLab User

Gold Member

I just purchased the Vision Labs bundle and went through the install and I cannot get it to do anything. I get the start up screen and it asking me if I want to start a new project, but every time I select either an AVI or MOV file from my documents it either tells me I am trying to load a file that no longer exists or just goes back to the start screen like nothing was done. Is this a problem with the way I installed it? I am running on a current Mac system and I downloaded the software and walked through the install as the directions stated. I even did a clean and re-install to make sure I did it right with no luck. HELP!!!!!

Rick
Posted: Wed, 7th Jan 2009, 4:34pm

Post 8 of 13

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Are the video files stored on a local hard drive or an external/networked drive? Are the MOV files the full video files, or just reference files?
Posted: Wed, 7th Jan 2009, 7:52pm

Post 9 of 13

DiverSRT

Force: 1000 | Joined: 6th Jan 2009 | Posts: 4

VisionLab User

Gold Member

The video files are stored on my Mac's hard drive. The MOV and AVI files I have tried to import have all been the actual clips that I have selected to edit before in IMovie or Final Cut Express. I am getting frustrated as I was hoping this would be a much easier way to jazz up my productions and it is turning out to be a lot of non-resulting work.
Posted: Wed, 7th Jan 2009, 11:22pm

Post 10 of 13

spydurhank

Force: 1956 | Joined: 24th Jun 2008 | Posts: 1357

VisionLab User VideoWrap User FXpreset Maker Windows User FXhome Movie Maker

Gold Member

Quiick couple of questions.
Are your clips already in avi or .mov or did you convert them in imovie?
Do you have the latest version of Quicktime and DirectShow?
Those are the two formats that Vision lab works with, they're free to download.
If visionLab wont open your video files that may be the cause.
If that doesn't help... no worries I'm sure its something simple and there's tons of folks on this site that can hekp you. biggrin
Posted: Thu, 8th Jan 2009, 11:22pm

Post 11 of 13

DiverSRT

Force: 1000 | Joined: 6th Jan 2009 | Posts: 4

VisionLab User

Gold Member

The clips I am using are avi and .mov files. I tried loading the latest version of Quicktime again. Still not having any luck. I am waiting for the copy to arrive in the mail and try loading if from there and see if that changes anything. I am going to shoot some test footage again tomorrow and try to import it and save it in .mov and then try to bring it in to VisionsLab. Really going to be ticked if I cannot even get started with this program due to importing issues. Is there any setting I might have on my system that would not allow for the clips to be loading into this software? Is there a way to determine if the software has been unlocked to allow for it to function properly?
Posted: Fri, 9th Jan 2009, 12:13am

Post 12 of 13

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

If the software wasn't unlocked, it would announce that fact directly upon startup of the program, so that's probably not the issue here.

I'm still not sure what would be causing this, but many users including myself use this software with iMovie and Final Cut, so it is certainly do-able, once we figure out your situation. What resolution is your camera in? DV or HD? After you capture the footage to FCE, what codec are you exporting to, to create the .mov file? The more specifics you can provide regarding the export settings the better.
Posted: Sat, 10th Jan 2009, 1:38pm

Post 13 of 13

DiverSRT

Force: 1000 | Joined: 6th Jan 2009 | Posts: 4

VisionLab User

Gold Member

I have iMovie and Final Cut Express on my system. I only have DV as none of my cameras are shooting in HD. I am a total novice when it comes to the editing so I keep things as simple as possible when I import to the computer. Basically I plug the cables from the camera into my iMac and it uploads the clips. I also use a Cannon Sure Shot in movie mode and a Sanyo hand held camcorder for quick vacation shots, but these get saved as avi. files. My main camera is a Sony PD 170. I now have a green screen and was going to shoot some test footage so I could try out all the neat applications the VisionLabs promises to deliver.

Rick