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Account Deleted? HELP ASAP

Posted: Wed, 10th Jun 2009, 1:24pm

Post 1 of 2


Force: 0 | Joined: 10th Jun 2009 | Posts: 1


I took a small break from making videos and I was not happy when I came back. The effects lab that I had downloaded stopped working for some reason. I thought that a simple reinstall would fix it, but I don't have the installer file anymore. So I came back here to download it again, and I couldn't log in. I had my information in a word document so I know it was correct. I tried every email I had. Then I tried them all in the forgotten password thing. Nothing worked. I don't see how my account could just completely disappear like this. Someone help please.

Edit: I still have my program key on my computer. If my account did get deleted is there a way I can get effects lab back with just the key?
Posted: Wed, 10th Jun 2009, 3:16pm

Post 2 of 2

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Can you email with details of the purchase. We'll need the purchaser's name and the email address used when purchasing/registering.