You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

my effects lab shows the catagoryi but wont work

Posted: Fri, 26th Jun 2009, 11:28am

Post 1 of 3

spder15

Force: 1200 | Joined: 16th May 2009 | Posts: 4

CompositeLab Pro User EffectsLab Pro User PhotoKey 3 User

Gold Member

when i go to openup the catagories it wont and then when i go to get off the screen says void and yes ive reinstalled it 5 times
Posted: Fri, 26th Jun 2009, 12:28pm

Post 2 of 3

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Thank you for your email. I'm sorry to hear you are having problems.

There are several things to check:

* Did you install the software to an account on your computer that has full administrator permissions and access?
* Are you running the software from the same account it was installed to?
* Make sure the 'FileVault' system is turned off (Mac only).
* Try fixing your permissions using Disk Utility (Mac only).

After checking the above points, please try performing a clean reinstall exactly as described here:

EffectsLab Pro - http://fxhome.com/forums/viewtopic.php?t=22285

If you have continued problems please let us know.
Posted: Fri, 26th Jun 2009, 10:50pm

Post 3 of 3

spder15

Force: 1200 | Joined: 16th May 2009 | Posts: 4

CompositeLab Pro User EffectsLab Pro User PhotoKey 3 User

Gold Member

it doesnt say void but it still won't open up the catagories. Please help.