This is a great addition, guys! Having a centralized location with easily accessible links to great resources should cut down on the forum requests, or, if nothing else, allow users to point others to a single page for help.
A few suggestions to improve the support center is to add search functionality for the knowledgebase, and create a top 10 list of highly rated articles and/or top 10 visited articles in the last month. Since most of the posted problems around the support forums come up again and again (director errors, interlacing issues, framerate issues, ALAM plugins, lack of sound, and laggy playback to name a few), having lists like that on the main support page would direct ~70% to their solutions in a fast and immediate manner, turning potentially frustrated customers into happy customers!
Also, I couldn't find a knowledgebase article about the ever-present 'Why are there lines on my video!?' (interlacing) question, as that one confuses the masses on a regular basis.
Overall, though, the usability and clarity of the articles are great. The overhaul of the support center as a whole is fantastic, and its great to see the tangible impact of new members, like Rikki, and seasoned vets, like Axeman, take hold to improve the company. I really have been impressed with his persistence over the years in answering literally every
question and following up with troubled users until they have a solution. Cheers to you, good sir!