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My visionlab closes itself when i start

Posted: Sun, 1st Nov 2009, 5:09pm

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Nixinhas

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When I start visionlab, i can se the window with all effects and things. But then it just closes itself. Can someone help me, what should I do?

I'm from Sweden, so I am not so good at english, haha! smile

//Nixinhas
Posted: Sun, 1st Nov 2009, 5:47pm

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Axeman

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Did it recently start doing this, or has it always done this? What operating system are you using?
Posted: Sun, 1st Nov 2009, 5:51pm

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Fxhome Dude

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Try the instructions for a clean reinstall. It might help.
http://fxhome.com/forums/viewtopic.php?t=28295
Posted: Sun, 1st Nov 2009, 9:56pm

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Nixinhas

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I use Windows Vista.

I'll try the instructions smile
Posted: Mon, 2nd Nov 2009, 9:21am

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Hendo

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What version of VisionLab are you running?

Make sure you're using the latest version (1.005.014).

You can download the latest version by logging into FXhome.com with the account that you registered the program to.

http://fxhome.com/account/programs

The account you're currently logged in as (Nixinhas) doesn't have the program registered to it, so you'll need to login with the account that you used to purchase the software with.
Posted: Mon, 2nd Nov 2009, 9:27am

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Simon K Jones

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What version of the software are you using?
Posted: Mon, 2nd Nov 2009, 5:10pm

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Nixinhas

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I have downloaded the latest version with my older acc. I just want it to work razz
Posted: Wed, 4th Nov 2009, 2:51pm

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Junuc Kleen

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I have got the same problem.

I wiped my computer, reinstalled Vision lab from the cd. Now every time I load up visionlab I go to click on something and it closes down. No error messages, no nothing. I downloaded the new version from the website and it still does the same thing. I shouldn’t have to do a clean install as I’ve just put a new hard drive in.

Any ideas?
Posted: Wed, 4th Nov 2009, 2:53pm

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Simon K Jones

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If you put a new hard drive in then installed from the CD, it's entirely possible that you've got old bits and pieces floating around, so I would definitely recommend a clean reinstall, making sure you use the latest version from the website.
Posted: Wed, 4th Nov 2009, 2:56pm

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Junuc Kleen

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By why did it work from the CD on my old Harddrive?
Posted: Wed, 4th Nov 2009, 5:53pm

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Junuc Kleen

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I've done the clean install, got the latest QuickTime and direct x 9c for XP. Visionlab still shuts down when I load it up and then go to click the button to load more presets and it shuts down.

What’s going on????????????

It worked before on my old hard drive.
Posted: Thu, 5th Nov 2009, 8:30am

Post 12 of 27

Simon K Jones

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When you talk about your new/old hard drive, do you mean you reinstalled the operating system? If so, did you change operating system? Or do you simply mean that you installed a new, extra hard drive?

If the software worked before but doesn't anymore it means that something will have changed in your setup.

Could you also clarify when exactly it shuts down. You say that it shuts down when you 'load it up', yet also say that it shuts down when you try to load presets, which indicates it got beyond the initial loading.

Do you get any error messages?
Posted: Thu, 5th Nov 2009, 12:14pm

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Junuc Kleen

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I replaced my hard drive. It was blank and I installed xp.

It is the same xp I had on my old hard drive.

On my old hard drive I had xp with sp2.

I have though put sp3 on before I put visionlab on. I can’t remember if I had sp3 on my old hard drive.

From when I double click on the visionlab icon, I do not click on anything else and visionlab shuts down in 17.37 seconds. It's really odd.

I've never had a problem like this before.

Any help would be much appreciated.

there are no error messages.
Posted: Thu, 5th Nov 2009, 12:46pm

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Simon K Jones

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Exactly 17.37 seconds?

Every time?
Posted: Thu, 5th Nov 2009, 7:06pm

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Junuc Kleen

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I've just done 5 tests and it's about 17 seconds each time and no error mesages.

Could it be sevice pack 3 for xp?

Has any one else had the same problem?
Posted: Thu, 5th Nov 2009, 7:27pm

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Fxhome Dude

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My friend did...I forget what he did though, I know he had service pack 3 too
Posted: Sat, 7th Nov 2009, 11:04am

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Nixinhas

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I have Windows Vista, does Visionlab work on vista?

Sorry for my english razz
Posted: Sat, 7th Nov 2009, 9:13pm

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Junuc Kleen

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Wes the fxhome dude wrote:

My friend did...I forget what he did though, I know he had service pack 3 too
It would be interesting to find out weather it is service pack 3 or not.
Posted: Mon, 23rd Nov 2009, 3:23pm

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Junuc Kleen

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I have uninstalled service pack 3 and vision lab works now. Has any one else had this problem?
Posted: Mon, 23rd Nov 2009, 3:28pm

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Simon K Jones

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We've not had any other reports of SP3 problems, to my knowledge. We'll look into it to see if we can replicate it our end.
Posted: Sun, 6th Dec 2009, 10:35pm

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SuperSweetFillmz

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The same problem is happening to me. When i open visionlab, it goes black then loads the screen as if i am in a project but the project load/welcome screen does not appear and then it closes. I am not sure what service package i have for xp, but last time i checked it was 2. it is quite possible that it has uprdated to 3. Any help would be appretiated greatly.
Posted: Sun, 6th Dec 2009, 10:37pm

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rogolo

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Which version of VisionLab are you using?
Posted: Mon, 7th Dec 2009, 12:14am

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SuperSweetFillmz

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I am using the newest one. Version 1.005.014
Posted: Mon, 7th Dec 2009, 12:16am

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SuperSweetFillmz

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i thought it might be becuase i didnt have to newest directX or quicktime so i updated but the problem is still occuring. SO i uninstalled and reinstalled but it still wouldn't work
Posted: Mon, 7th Dec 2009, 12:31am

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Axeman

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Are you using the demo? If not, please register your program to receive support.
Posted: Mon, 7th Dec 2009, 12:56am

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SuperSweetFillmz

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i am not using the demo. When i click the activate program thing in the folder i chose the last option wich is load the file key already downloaded. so i click it find my file key and then it says it is done and registered. yet when i click to go to fxhome.com it says it is not registered.
Posted: Tue, 8th Dec 2009, 10:35am

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Simon K Jones

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How did you download the key file if the product isn't registered to your account at FXhome.com?