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Can't download new update/ can't find presets.

Posted: Sun, 8th Nov 2009, 2:51am

Post 1 of 4

MichaelOmegatron

Force: 550 | Joined: 10th Sep 2006 | Posts: 36

EffectsLab Pro User Windows User

Gold Member

Well I have two problems.
1) I tried to download an update for EffectsLab Pro, but during the installation phase, it says:
Can not write to file:
C:\Program Files\Fxhome EffectsLab Pro\shared\cursor.cxt

I have no idea what that means.

2)I was recently organizing files in my Fxhome folder, and when i opened EffectsLab, none of the presets were on there. I thought I put all of the presets in a folder, but when i imported them, there were only 63 (I had more, but these seem to be the ones that i personally downloaded from the website). I just think that it can't locate them. So, what should I do? Should I just re-download all of them? If I could get the update it would probably get rid of the problem, but I can't.
sad
Posted: Sun, 8th Nov 2009, 5:51am

Post 2 of 4

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Try re-downloading the latest version. You can access it at any time from here:

http://fxhome.com/account/programs

Once you have it downloaded, proceed with a clean re-install following these directions:

http://support.fxhome.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=43

If you still have the presets you downloaded from the site in a folder, then you can just re-install them from there after you finish installing the application.
Posted: Sun, 8th Nov 2009, 9:18am

Post 3 of 4

MichaelOmegatron

Force: 550 | Joined: 10th Sep 2006 | Posts: 36

EffectsLab Pro User Windows User

Gold Member

Thanks. I actually figured it out. While I was re-organizing my folders and files earlier, I moved a few EffectsLab folders, So I think it just couldn't find them. I put them back and it works just fine now, as long as I don't move the folders out of their current location.
Posted: Mon, 9th Nov 2009, 9:08am

Post 4 of 4

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

The error you received sounds like you were trying to install the new version of the software while you still had the application running.