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Can't add presets in EffectsLab Pro

Posted: Sat, 19th Dec 2009, 6:20pm

Post 1 of 27

thomasbatelaan

Force: 400 | Joined: 19th Dec 2009 | Posts: 7

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Hi, maybe a dumb question but if I try to install presets it installs and then it's not in the folder it's ment to be in. When I try to reinstall the presets it says they're already installed. Please help me!

,Thomas
Posted: Sat, 19th Dec 2009, 6:38pm

Post 2 of 27

Axeman

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Hi there. Firstly, make sure that you are installing the presets correctly. You shouldn't ever have to look in folders while installing presets.

Then, have a look at the suggestions in this article if you are still having issues with them.

After checking all those points, if they still won't sem to install correctly, try a clean re-install.
Posted: Sat, 19th Dec 2009, 9:06pm

Post 3 of 27

thomasbatelaan

Force: 400 | Joined: 19th Dec 2009 | Posts: 7

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I meant catagories, as in muzzle flash or neon light. I have already tried everything you summed up including a clean reinstall. I don't know what to do. Please help me!
Posted: Sat, 19th Dec 2009, 10:05pm

Post 4 of 27

Axeman

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Best I can do is suggest that maybe you overlooked something when going through that info.

Are you sure the files you are donwloading and installing have the complete .FXpreset_pack suffix?
What browser are you downloading with?
Are you downloading individual presets or using the basket to download a bunch at once?
What OS are you running?
Did you possibly skip a step in the clean re-install instructions?

Have a look at this video.
Posted: Sun, 20th Dec 2009, 9:37am

Post 5 of 27

thomasbatelaan

Force: 400 | Joined: 19th Dec 2009 | Posts: 7

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I'm using Mac OS X 10.6 Snow Leopard,
Using Firefox as my webbrowser and I'm using the proper .preset_pack extension. I'm using individual downloads. I didn't skip any steps in the reinstall process. Well, thats not strictly true, I didn't get the regestration box pop-up.
Sorry for my bad English, I'm a dutch twelve-year-old.
Posted: Sun, 20th Dec 2009, 9:40am

Post 6 of 27

thomasbatelaan

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I ment .FX_preset_pack
Posted: Sun, 20th Dec 2009, 10:03am

Post 7 of 27

thomasbatelaan

Force: 400 | Joined: 19th Dec 2009 | Posts: 7

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The included effects aren't there also, every time I reinstall the program it tries to import the included presets and then the registration window pops up and the program stops, the registation program stays open. When I open it again the included presets aren't there. They were never there, not even the first time I installed it.
Posted: Sun, 20th Dec 2009, 10:14am

Post 8 of 27

thomasbatelaan

Force: 400 | Joined: 19th Dec 2009 | Posts: 7

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Is there an option to get my money back?
Posted: Sun, 20th Dec 2009, 6:28pm

Post 9 of 27

Axeman

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Are you installing the software from an Admin account on your computer? When the activation wizard pops up, do you complete the activation? Can you provide more details about that stage in the process which you mentioned?
Posted: Fri, 1st Jan 2010, 4:47pm

Post 10 of 27

thomasbatelaan

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I'm installing from the admin account. I complete the registering progress. It starts to import the built-in presets and finishes and then immediately starts the registering progress.
Posted: Tue, 9th Feb 2010, 12:26am

Post 11 of 27

Axmagic1

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I have the same problem. Whenever I try to use an effect that I have sucessfully downloaded and imported, it won't show. I click on the effect tab once, for e.x. particles, and no effects whatsoever will show. it's, "A total diggity-drag, yo!"
Posted: Tue, 9th Feb 2010, 1:11am

Post 12 of 27

Axeman

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Navigate to this folder:

~/documents/FXhome/EffectsLab Pro 1.5/preset

And see if the presets are in the folder. If they are, try launching the application and importing them from this location.
Posted: Thu, 11th Mar 2010, 7:35pm

Post 13 of 27

FXhomer71332

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I am having the same problem. I downloaded fx presets which I can find in the preset folder but will not let me access them from the program.
Posted: Thu, 18th Mar 2010, 11:43pm

Post 14 of 27

Phalanx Films

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I got the presets and I imported them...but where are they?
Posted: Fri, 19th Mar 2010, 1:02am

Post 15 of 27

spydurhank

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You didn't specify where you saved your presets to did you?
When you first download you have to tell the computer where you want to save them such as your desktop/documents. If you don't do this you're going to have a tough time finding them.
Posted: Mon, 3rd May 2010, 12:56am

Post 16 of 27

Axmagic1

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I'm using xp on a netbook and interne explorer. I know where my presets are downloaded to, it won't work with either effectslab or compositelab, I've tried re-installing it 3 times, I've used a program key file and logged into my account, I've installed and reinstalled several presets to several different places, I've tried saving my own presets, I can't import media either (mov or avi), and I've got a bad case of diareah. Please help. It's been this way for several months!
Posted: Mon, 3rd May 2010, 1:34am

Post 17 of 27

Axeman

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For clarity's sake, re-installing and clean re-installing are very different processes. Make certain you follow every step of these instructions exactly.

As far as installing presets, everything you need to know is covered in this video.

My first suggestion - ditch the IE and use Firefox to download the preset files.
Posted: Wed, 5th May 2010, 11:32pm

Post 18 of 27

Axmagic1

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Will do, and are you Axel Wilkinson?
Posted: Thu, 6th May 2010, 12:50am

Post 19 of 27

Axeman

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Yes I am.
Posted: Thu, 6th May 2010, 12:55am

Post 20 of 27

Axmagic1

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Sweet, my name's Axyl too, just spelled differently. But also, the clean re-install didn't work. I did everything the instructions said and it didn't work. If this info helps, when I try to import presets into effectslab pro, the presets in the folder- C:\Documents and Settings\Axyl Brosseau\My Documents\FXhome\EffectsLab Pro 1.5\preset
don't even show in the browser.
Posted: Thu, 6th May 2010, 1:03am

Post 21 of 27

Axeman

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If the presets are in that location, but aren't showing up in EffectsLab itself, then there is a problem with the preset database for the program. The way to clear this up is a clean re-install. Which version of Windows are you running, and did you have to deal with that one folder being hidden when you did the clean re-install?
Posted: Thu, 6th May 2010, 1:52am

Post 22 of 27

Axmagic1

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I run Windows XP and that I'm not positive on what folder you're talking about, but when I did the clean re-install, I deleted the FXhome folder in my documents and the one in the Application Data folder.
Posted: Thu, 6th May 2010, 3:19am

Post 23 of 27

Axeman

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I believe its the one in the Applications Data folder that sometimes is hidden, sounds like you got it though.

Well, I suggest giving the clean re-install another try or two to see if clears up. Make sure you re-download the latest installer from here before installing each time you do so.
Posted: Thu, 6th May 2010, 8:22pm

Post 24 of 27

Axmagic1

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I've done it 3 times so far and still nuthin'.
Posted: Thu, 6th May 2010, 8:29pm

Post 25 of 27

Axmagic1

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Also sorry for taking up your time.
Posted: Thu, 6th May 2010, 9:08pm

Post 26 of 27

Axeman

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Don't worry about taking up our time, you have every right to ask us to help you sort out why your software isn't working correctly.

Have you submitted a ticket to Support on this issue? I'm unsure what else toe problem could be; maybe is something related to Windows that I'm not familiar with.
Posted: Fri, 7th May 2010, 1:21am

Post 27 of 27

Axmagic1

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What does it mean to submit a ticket?