You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Effectslab Pro Update: New Presets Missing

Posted: Tue, 26th Jan 2010, 8:08pm

Post 1 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

A couple weeks ago I was prompted to download the latest update of FxHome Effectslab Pro for the PC. Recently I did a clean re-install and ever since then, the new presets that came with the update are gone. I've searched for them across my computer but I can't seem to find them. Maybe I'm just not looking hard enough, or I need to re-download the update patch. Please help.
Posted: Wed, 27th Jan 2010, 9:11am

Post 2 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Did you install the update to the same account as the previous version? Did you install and run it from an account with full administrator access? Missing presets usually occurs if the software is run from a different account than the one it was installed to.
Posted: Wed, 27th Jan 2010, 11:26pm

Post 3 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

Yep. Used the same account. Any way for me to get the new version's presets?
Posted: Thu, 28th Jan 2010, 10:02am

Post 4 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

I'd recommend running a full clean reinstall, as it sounds like something might have gone wrong during installation:

http://fxhome.com/forums/viewtopic.php?t=22285
Posted: Thu, 28th Jan 2010, 10:21pm

Post 5 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

Just did the clean re-install. I get the normal shipped presets, but nothing from the new ones from the update.

Any way you could just link me the patch or something?
Posted: Thu, 28th Jan 2010, 10:32pm

Post 6 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

Was I supposed to import them or something? Or do they automatically go into FxHome Effectslab Pro when downloaded.

Maybe I missed them, or are looking in the wrong folder. Where might they be on the hard drive?
Posted: Fri, 29th Jan 2010, 9:18am

Post 7 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Sorry, I'm a little confused. smile

So you have all the standard presets that are provided with the installer? Those are available and working fine?

Which presets are you having trouble with? Which new ones from the update are you referring to, and which patch?
Posted: Fri, 29th Jan 2010, 8:05pm

Post 8 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

http://tinypic.com/r/1586per/6
^This is the version I downloaded during the clean re-install.

http://tinypic.com/r/2pt8n48/6
^These are the presets in the program. The defaults.

At one time, though I don't remember when, I received a message at FxHome's startup suggesting I download an update for FxHome Effectslab Pro. When the update was finished, I had a bunch of cool new muzzle flashes and other new presets that I didn't have before the update.

In a nutshell, the presets just disappeared overnight. So I assumed the clean reinstalls were downloading an old version of FxLab because the new presets that came with the update I got sometime in December (which are gone) were NOT downloaded in the process of clean reinstallation, and to this date I don't have the cool new presets that came with the update.

How can I get the latest version of FxHome Effectslab Pro that has all the new presets and features?
Posted: Mon, 1st Feb 2010, 9:42am

Post 9 of 10

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

I don't think any additional presets have been added to the installers for quite a while. Are you sure you didn't just download them yourself from the library?

http://fxhome.com/presets/
Posted: Mon, 1st Feb 2010, 7:46pm

Post 10 of 10

CTFPlaya360

Force: 400 | Joined: 9th Dec 2008 | Posts: 60

EffectsLab Pro User

Gold Member

I know I didn't. I got an update from FxHome Effectslab Pro and downloaded it at the startup of the program. When the update was done, I had a bunch of new presets. They then disappeared. It's as simple as that.