You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Error Problem.

Posted: Mon, 8th Feb 2010, 8:23pm

Post 1 of 4

DX6channel

Force: 496 | Joined: 9th Jul 2009 | Posts: 110

EffectsLab Pro User Windows User

Gold Member

Hi,
I just got a Windows 7 computer. I downloaded the installer for EffectsLab and installed it. When I tried to get in to the program, it showed the opening screen and then this error message came up:

"Unable to find your documents folder."

How do I fix this?

Max
Posted: Mon, 8th Feb 2010, 8:38pm

Post 2 of 4

Fxhome Dude

Force: 996 | Joined: 1st Jun 2009 | Posts: 927

CompositeLab Pro User FXpreset Maker FXhome Movie Maker Windows User

Gold Member

Try following this articles advice. It deals with the same type of error.
Article .
Posted: Tue, 9th Feb 2010, 1:07am

Post 3 of 4

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

I'd guess that either your software is installed in a non-standard location, or your file structure has been otherwise modified? Did you do any re-organizing of your folders and such? Many of the resources used by the program (such as presets, and the textures used by particle effects) are stored in your Documents folder, so if the directory to locate that folder is altered, the program wouldn't be able to run properly.

Its also worth double-checking that you are running the installer from a admin account on the computer.
Posted: Tue, 9th Feb 2010, 3:07pm

Post 4 of 4

alienux

Force: 1050 | Joined: 6th Jan 2010 | Posts: 299

CompositeLab Pro User EffectsLab Pro User Windows User

Gold Member

Because of the way Windows 7 permissions work, you need to both install and run the program as an administrator. Even if your account is the only one and is an "administrator" you still do not automatically get administrator access to everything in Vista or Windows 7.

Make sure you uninstall following the instructions at the link that FXhome Dude provided. Then, when you re-install, instead of just double-clicking the installer like you normally would, right click and choose "Run as administrator."

Once the installation completes, modify the icon that you launch the software with to give it admin rights every time you run the program. Do this by right-clicking the icon and selecting "Properties", clicking on the Compatibility tab, and putting a check mark at the bottom in the Privilege Level section next to "Run this program as an administrator."

From then on, the program will always run with full permissions to create and access folders correctly. You will get a prompt each time you run EffectsLab asking if you want to allow the program to make changes to the computer, but that's a minor side effect of letting the program run with the permissions it needs to work correctly.

NOTE: If you use an EffectsLab icon that you've pinned to the new Windows 7 task bar, you'll have to hold "shift" and then right-click to get the "properties" option for that icon.

Also, this is not a procedure you need to use to install just any program in Windows 7, but it does make a difference for some programs because of the way they access certain folders and parts of the OS.