Posted: Fri, 5th Mar 2010, 3:34pm
Post 1 of 24
Hello everyone! I need some help with Vision lab studio. Normally, I would click vision lab it would open up just fine. Now, whenever I open vision lab, it will just keep loading and never turn on. I have restarted the computer and even shut it down for a while. But it still has the same problem!
Please Help! Thanks!
By the way, I use a Mac if that helps.
Posted: Fri, 5th Mar 2010, 3:35pm
Post 2 of 24
Are you trying to start it from the same user account as normal?
I'd recommend checking the tips here and running through a full clean reinstall:http://fxhome.com/forums/viewtopic.php?t=28295
Posted: Fri, 5th Mar 2010, 3:47pm
Post 3 of 24
I am just opening it as normal I believe. Will I loose my vision lab movie files if I reinstall?
Posted: Fri, 5th Mar 2010, 3:50pm
Post 4 of 24
No, it won't affect your movie files or project files at all, unless you've been storing them in odd locations.
You would lose any extra presets you've created or downloaded, however.
Posted: Fri, 5th Mar 2010, 3:58pm
Post 5 of 24
I have only made one. That one actually was the wand glow from your latest tutorial so I can just watch it again
. Should I reinstall and see where we go from there?
Posted: Fri, 5th Mar 2010, 4:03pm
Post 6 of 24
Yeah, try the reinstall and see what happen. Hopefully it will fix the problem.
On a side note, it's always advisable to have backups of your video and project files (no matter what software you're using), that way you don't have to worry about things being accidentally deleted.
Posted: Fri, 5th Mar 2010, 4:23pm
Post 7 of 24
It seems to have worked! If I have that problem again do I just do the same things?
Posted: Fri, 5th Mar 2010, 4:35pm
Post 8 of 24
I've not heard of that problem occurring before, to my knowledge, so hopefully it won't happen again.
But, yes, if you experience odd problems it's always worth trying a clean reinstall. Such problems are rare and are normally caused by other software altering your operating system or causing other glitches.
Posted: Fri, 5th Mar 2010, 4:36pm
Post 9 of 24
Thank you very much Tarn!
Posted: Fri, 5th Mar 2010, 6:48pm
Post 10 of 24
But now I am not sure where all the presets are. I don't see them anywhere.
Posted: Mon, 8th Mar 2010, 9:54am
Post 11 of 24
Do you not have any presets?
Posted: Mon, 8th Mar 2010, 1:35pm
Post 12 of 24
I cannot see them anywhere.
Posted: Mon, 8th Mar 2010, 1:36pm
Post 13 of 24
Are you running the software from the same account that you installed to?
Posted: Mon, 8th Mar 2010, 1:41pm
Post 14 of 24
I think so. I did not use the serial code. Instead, I used my account.
Posted: Mon, 8th Mar 2010, 1:52pm
Post 15 of 24
Are you sure you did steps 2 and 3?
2. Go to your "Home" folder then "Documents" and delete the "FXhome" folder.
3. Go back to your "Home" folder and then in to "Library" and then "Preferences". Delete the "VisionLab Studio 1.5" folder.
Try closing VisionLab, deleting the Home->Library->Preferences->VisionLab Studio 1.5 folder, then restarting VisionLab. This should force it to import the presets.
Posted: Mon, 8th Mar 2010, 1:55pm
Post 16 of 24
By restarting you mean reinstalling?
Posted: Mon, 8th Mar 2010, 1:56pm
Post 17 of 24
No, just start the software again. Shouldn't need to reinstall.
Posted: Mon, 8th Mar 2010, 2:08pm
Post 18 of 24
It is still having the same problem of loading. I have had to reinstall three times including when you told me.
Posted: Mon, 8th Mar 2010, 2:09pm
Post 19 of 24
Does the presets loading bar appear when you first load the software?
Posted: Mon, 8th Mar 2010, 2:14pm
Post 20 of 24
I can't open it to find out. But if you mean while it is loading to get on, I just see the acknowledgements.
Posted: Mon, 8th Mar 2010, 2:16pm
Post 21 of 24
Sorry, I'm a little confused now. Are you not able to even run the software now? I thought you were now running the software successfully, but were missing the presets?
Posted: Mon, 8th Mar 2010, 2:25pm
Post 22 of 24
You are correct. When I asked the question about the opening problem, Vision lab studio would not open. It would only show what you see right before vision lab studio opens. when I reinstalled vision lab, It was working good but there were no presets. After I closed vision lab it would open just as normal. On the third time opening it, it just loaded as it did before. So I reinstalled again and the same story happened.
I realized that both those times I forgot to go to the preferences and delete vision lab studio 1.5
The Second time when you told me to delete visionlab off the presets, the loading problem happened AFTER that.
Yes still a little confusing I would understand.
Posted: Mon, 8th Mar 2010, 2:38pm
Post 23 of 24
Ah right. Please try performing a clean reinstall properly then, being sure to follow every single step exactly as described. Missing out a step will stop the clean reinstall from working correctly.
Posted: Mon, 8th Mar 2010, 3:01pm
Post 24 of 24
It is working! I hope that won't happen again. Thank you Tarn!