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Reinstallation

Posted: Sun, 28th Mar 2010, 5:43pm

Post 1 of 3

FXhomer74285

Force: 0 | Joined: 29th Jan 2010 | Posts: 3

Member

I've recently reinstalled my product, visionlab pro, using tarns instructions, however, when I type in my serial code, it says it is already registered. But, i found that it was registered not by me, but by an account Fxhomer 80515. I believe this to be a mistake for my account, but i can't remember my password (If i even had one) for this account. What should i do?
Posted: Sun, 28th Mar 2010, 5:45pm

Post 2 of 3

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

There's no way you can know what account a serial is registered to from the software. There's also no way general members of the community can help you with this.

Submit a support ticket explaining your situation, including any actual names, user names and email addresses involved, and the FXhome team will help you sort it out.
Posted: Sun, 28th Mar 2010, 6:08pm

Post 3 of 3

FXhomer74285

Force: 0 | Joined: 29th Jan 2010 | Posts: 3

Member

Thank's. You've been of assistance.