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Having trouble with .mov in Effectslab Pro! Urgent!

Posted: Tue, 22nd Jun 2010, 11:57am

Post 1 of 3

Grendal

Force: 400 | Joined: 22nd Jun 2010 | Posts: 1

EffectsLab Pro User

Gold Member

Hi guys! I'm a new member here, but I need to resolve this quickly. Whenever I try to use a .mov video off of my computer in Effectslab, it comes up with this message:
[#hack: #exit_lock_true]
I click okay, then this one comes up:
Cannot divide by zero
I press okay again, and Effectslab freezes up. I have to use Task Manager to close it. Can anyone help?
Here are some details.
The videos come off my camera in .mov. I did not convert them or tinker with them.
I have QuickTime(not sure that matters).
I have also tried to convert it to .avi and use that way, but I come up with many weird problems.
That's all i can think of now. Please try to help me soon! I am currently using my sisters computer for Effectslab because it's the only computer that can run it here. The only problem is that she's leaving for college this Sunday! I really need to have it done before then. Please help!
Posted: Tue, 22nd Jun 2010, 12:40pm

Post 2 of 3

alienux

Force: 1050 | Joined: 6th Jan 2010 | Posts: 299

CompositeLab Pro User EffectsLab Pro User Windows User

Gold Member

Are you running the program from an account that has administrative privileges?

I ask since it seems you're having problems with both .mov and .avi, so it could be a permissions issue.

Also, you may want to try a clean reinstall, but make sure you do so with admin privileges. Read this thread for more info:

http://fxhome.com/forums/viewtopic.php?t=22285
Posted: Tue, 22nd Jun 2010, 2:16pm

Post 3 of 3

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

If the .mov files are straight off your camera, then they aren't in a codec suitable for editing, I can guarantee. You need to convert them to a suitable editing codec, such as ProRes, Apple Intermediate, or Animation, and get them out of the mpeg or h.264 nonsense they were captured in.

Also, are you sure you have the latest version of Quicktime installed on your machine? An outdated version could cause issues as well. After checking that, try a clean re-install, as recommended by alienux.