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PhotoKey 4 coming soon! (plus upgrade info)

Posted: Mon, 11th Oct 2010, 1:02pm

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Simon K Jones

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FXhome is excited to announce PhotoKey 4 and PhotoKey 4 Pro, due for release later this year with new features and many improvements!

If you were thinking of purchasing PhotoKey we have more good news: anybody purchasing PhotoKey 3 or PhotoKey 3 Pro between now and the release will automatically receive an upgrade to the new version, for no additional cost!

Check out the current PhotoKey range here!

That means you can purchase right now, safe in the knowledge that you'll remain up-to-date for a long time to come.

If you're already a PhotoKey 3 or PhotoKey 3 Pro user, don't worry, we haven't forgotten you! As always we will be offering excellent discounts for those wishing to upgrade.

We'll be revealing more information about PhotoKey 4 in the coming weeks, so you might want to follow us on Twitter or Facebook.

Posted: Mon, 18th Oct 2010, 4:09pm

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Axeman

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Wow, 180 views and still no posts on this? Surprising.

Some of the new features should be very well received, as they are awesome, and have been oft requested.
Posted: Mon, 18th Oct 2010, 4:15pm

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Xcession

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A little more information might give people something to get excited about razz
Posted: Mon, 18th Oct 2010, 4:32pm

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Axeman

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Yeah, probably. I suppose the reason I'm a bit excited is because I already have a bit more information.
Posted: Wed, 20th Oct 2010, 11:52am

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jotoki

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I'd be much more excited about new versions or replacements for the video and special effects software to be honest. It's what this was all about. There hasn't been any kind of update to visionlab for almost a year and any real update to it for much longer. In that time there are 4 versions of photokey. Good job I don't have abandonment issues wink
Posted: Wed, 20th Oct 2010, 1:44pm

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Simon K Jones

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jotoki wrote:

I'd be much more excited about new versions or replacements for the video and special effects software to be honest. It's what this was all about. There hasn't been any kind of update to visionlab for almost a year and any real update to it for much longer. In that time there are 4 versions of photokey. Good job I don't have abandonment issues wink
All good points, jotoki!

PhotoKey is a very different product to the Lab software, which is what has enabled us to release frequent updates: it's built on a different platform, for starters, and is also fundamentally more specific and simpler in its design.

That's not to say that we've forgotten all you video and VFX guys, though. Video and VFX remain our passion. I can't divulge any details yet, but rest assured that we haven't been sitting still on that front. I'm sure you've noticed how the team has been growing. It's been a long time, I know, but trust me when I say it's gonna be worth the wait. smile
Posted: Fri, 22nd Oct 2010, 12:12pm

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jotoki

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Yeah of course. It wasn't meant as a serious dig and yes I've seen the team growing so it's clear things are afoot. Of course I accept you can't tell us exactly what but it would be nice to have at least some idea of when. Even if it's a six month window or something similar. Noone here would hold you to a specific date but at least a ballpark or two would give us all something to get excited about smile
Posted: Fri, 22nd Oct 2010, 12:43pm

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Simon K Jones

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Noted. wink
Posted: Sun, 24th Oct 2010, 12:58am

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Fxhome Dude

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jotoki wrote:

I'd be much more excited about new versions or replacements for the video and special effects software to be honest. It's what this was all about. There hasn't been any kind of update to visionlab for almost a year and any real update to it for much longer. In that time there are 4 versions of photokey. Good job I don't have abandonment issues wink
Frankly I feel the same way. I really love the lab products and would love to see some more developments be done in that department. Don't get me wrong, photokey is great, but as joktoki mentioned, there have been 4 versions of phtotokey. Don't take it at all as an insult, I'm sure the program will be great as always, but I'd love to see some more video products. biggrin
Posted: Mon, 25th Oct 2010, 3:50am

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wmm

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as it is October already, can we not know when it will be released??
Posted: Mon, 25th Oct 2010, 8:37am

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Simon K Jones

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wmm wrote:

as it is October already, can we not know when it will be released??
We don't tend to announce precise release dates too far in advance. It should be out before December, though - we'll be releasing some more information about this and the new features soon.
Posted: Mon, 25th Oct 2010, 4:34pm

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spydurhank

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Awesome!!!
I just turned 38 on October 17... do you think there'll be an update to Visionlab before I turn 39? biggrin Just making sure I'm still alive for the next update.
Posted: Tue, 26th Oct 2010, 9:05am

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Simon K Jones

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That's a sneaky way to try and extract information from me, spydurhank, and for that you have my respect.

Exciting times are ahead!
Posted: Tue, 26th Oct 2010, 10:50am

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Redhawksrymmer

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Great news! As many others though, I can't wait to see what you guys have up your sleeves for video products soon wink
Posted: Wed, 27th Oct 2010, 2:46am

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EvansCinemas

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Adding onto the Video updates talk I would really like to possibly see motion tracking available in VisionLab as an update maybe? wink
Posted: Sat, 30th Oct 2010, 2:26am

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spydurhank

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I'm so used to matchmoving by hand now that I don't really care...
but really it would be nice though.
Posted: Wed, 3rd Nov 2010, 6:05pm

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FXhomer101692

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Do we get a free upgrade if we ordered photokey with in the last 12 months.

I got mine 6 months back seems like this would be a free upgrade for a year for anyone like most other compnay's offer on software.??

Can i beta test it ??
Posted: Thu, 4th Nov 2010, 9:07am

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Simon K Jones

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FXhomer101692 wrote:

Do we get a free upgrade if we ordered photokey with in the last 12 months.

I got mine 6 months back seems like this would be a free upgrade for a year for anyone like most other compnay's offer on software.??
The free upgrade is for people that purchased on or after October 11th 2010. Check out the first post in this topic for more information.

Offering a free upgrade to everyone who bought in the last 6 months would be very generous! While we'd love to do something like that, it would probably put us out of business. smile I've not personally come across many software companies that offer free upgrades that far back in time.

Can i beta test it ??
We only perform internal beta testing on the PhotoKey products, sorry! Plus it's only a few weeks until it is releaed. smile
Posted: Fri, 5th Nov 2010, 3:37am

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FXhomer101692

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Every other software i own including all Adobe and Microsoft programs all offer a 1 year free upgrade time frame as do all my web site design programs - in fact this is the only on that is not offing this.

This makes you program cost to much over time to keep using and gives you very bad customer care and support for you users.

I have over 80 programs loaded on my PC that offer free upgradse for a year from the ordered date.
Most of them have auto updaters that tell you about new updates and lets you auto update the program for a year.
Posted: Fri, 5th Nov 2010, 3:56am

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Biblmac

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FXhomer101692 wrote:

Every other software i own including all Adobe and Microsoft programs all offer a 1 year free upgrade time frame as do all my web site design programs - in fact this is the only on that is not offing this.

This makes you program cost to much over time to keep using and gives you very bad customer care and support for you users.

I have over 80 programs loaded on my PC that offer free upgradse for a year from the ordered date.
Most of them have auto updaters that tell you about new updates and lets you auto update the program for a year.
Tarn, I know you can handle this yourself, but I feel I should interject. The way you should look at it is, how big is Adobe? How big is Microsoft? Then look at how big Fxhome is. I counted about 14 employees. Compare that to how many Adobe or Microsoft has? Keep in mind, he said he didn't know about any that did. Anyway, Sony doesn't offer any free upgrades (that I know of) for it's video products. Be happy there is a free upgrade for anyone at all. If it doesn't apply to you, don't worry about it.
Posted: Fri, 5th Nov 2010, 4:48am

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Axeman

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Also, upgrades and updates are different things. As most software companies do, FXhome also offers free updates. From the time that PhotoKey 4.0 is released, for example, any updates to version 4 will be free. Its only when there is an upgrade to a complete new version that any additional cost is involved. All improvements, enhancements, and new features released in updates to a specific version are free of charge.

Free upgrades to a full new version are typically only made available from the time that the new version is announced, in my experience.
Posted: Fri, 5th Nov 2010, 8:56am

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Joshua Davies

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I think there might be some terminology confusion here...

Neither Adobe or Microsoft offer a 1 year free upgrade period on software but they do, like us, offer an auto-updating.

An update (where the version number might move from 2.1 to 2.2) is generally to fix bugs or compatibility. An upgrade (or a new version where the number might move from 2.1 to 3.0) is not offered by auto-updating services and is generally paid for by the customer.

Adobe often have an 18 month product cycle so, if they were giving the upgrade away for free, they would only be making money from a third of their sales! Adobe's policy taken from their website is as follows...

You may be eligible for a complimentary upgrade if you bought your software product on or after the day the product was announced, during the specified time period for your geographic region. See Product announce dates. <dates given>
Once the new product has been announced you become eligible for a free upgrade if you purchase the current version. If you purchased before that point you are not eligible, simple as that. We purchased a full copy of CS4 Master Collection just a few weeks before CS5 was announced and had to pay the full upgrade fee - and we are an Adobe partner.

This is exactly the scheme we've put in place with PhotoKey 4, once it was announced (nearly 2 months before release) everyone who purchases gets a complimentary upgrade.

Looking to Microsoft, and Office 2010 here is what they said...

The upcoming Office 2010 software will be available as a free upgrade to all users who have purchased a copy of Office 2007 on or after March 5, 2010.
Microsoft Office 2010 was released June 2010, so while this is a slightly longer window than ourselves and Adobe its still only 3 months, not a full year. Furthermore, office is also a product with a 3 year shelf life, unlike the shorter development cycles of Adobe and ourselves.

Maybe you've been lucky enough to be offered a deal which isn't typical or strictly by policy. On the other hand we buy LOTS of Adobe and Microsoft products every year and we've never been given an a deal outside of what the policies on their websites state (which in both cases is similar to our policies).

Auto-updates are another matter entirely and are nothing to do with paid upgrades... Many software companies (even FXhome) do minor bug fixes to old software, Microsoft still push out updates to Office 2007 for instance. What they don't do is give you the next full version of the software in this process... So if you own Office 2007 you are still getting updates to it now, but you're not getting an auto-update to Office 2010, just bug fixes with 2007. We also provide this service and have released updates to PhotoKey 2 since PhotoKey 3 has been on sale.

Last edited Fri, 5th Nov 2010, 9:22am; edited 1 times in total.

Posted: Fri, 5th Nov 2010, 9:20am

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Simon K Jones

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FXhomer101692 wrote:

Most of them have auto updaters that tell you about new updates and lets you auto update the program for a year.
This could be where the confusion is coming from. As Axeman has already explained, updates and upgrades are two very different things:

Updates - free to users. These contain fixes, improvements and sometimes new features. They move the product forward in version increments such as 3.1, 3.2, 3.3 etc. We're always tweaking and improving our software and over the years have released some pretty major updates, always for free.

Upgrades - these occur when a completely new version of a product comes out, such as from v3 to v4. These are paid upgrades, but we always offer good discounts to existing users. This year we're offering our best upgrade discounts ever.


Pretty much everyone on this forum is a major user of PC or Mac software. Whether it's creative or business applications, or games, I've never known companies to offer free upgrades to everyone that bought over the last year, for one simple reason: any business that did that would go out of business very quickly.

FXhomer101692 wrote:

This makes you program cost to much over time to keep using and gives you very bad customer care and support for you users.
I'm sorry that you feel that way. We generally have a very good reputation with our customers and are known for listening to feedback very closely and treating everybody fairly. That's why we've been able to build up a good sized community over the last 10 years.

In terms of the program costing too much over time to keep using: it's important to remember that upgrading is entirely optional. If you don't upgrade to version 4 your current version will continue to work. Upgrading is a choice.