You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

Working with a 3-monitor setup

Posted: Thu, 4th Nov 2010, 2:03am

Post 1 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

The first time I installed VisionLab Studio, I received the following errors:

1. Director Player Error, String Expected, <Void>
2. Director Player Error, Error, -2147219502

After clicking OK on these errors, the screen is blank and I need to open the task manager in order to close the application.

I have followed the instructions on doing a clean install, but I continue to get the same error.

Does anyone know how to fix this issue?

Thanks in advance...
Posted: Thu, 4th Nov 2010, 3:07am

Post 2 of 20

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

What OS are you running? Are you certain you followed all the step listed here? (Sorry, gotta ask) Does the user account you are installing from on your computer have full admin permissions? When exactly do you see the error message?
Posted: Thu, 4th Nov 2010, 3:12am

Post 3 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

I am running XP, yes I followed the instructions exactly as stated on the page, and I have full admin permission.

It happens after I click the icon to open the program. The Splash screen appears for a few seconds, then disappears, and then the error boxes pop up.
Posted: Thu, 4th Nov 2010, 3:32am

Post 4 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

Also, I never make it to an activation screen that asks me for my CD serial Code.
Posted: Thu, 4th Nov 2010, 3:34am

Post 5 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

This is the error code sent to microsoft after the program crashes:

C:\DOCUME~1\C\LOCALS~1\Temp\WER67c1.dir00\FXhome VisionLab Studio.exe.mdmp
C:\DOCUME~1\C\LOCALS~1\Temp\WER67c1.dir00\appcompat.txt
Posted: Thu, 4th Nov 2010, 5:05am

Post 6 of 20

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Are you installing from a CD then? If so, try going to this page:

http://fxhome.com/account/programs

and downloading the most recent installer. As that is part of the clean re-install instructions, perhaps you already did that, but since you mentioned a CD serial I thought it might be worth suggesting.
Posted: Thu, 4th Nov 2010, 1:16pm

Post 7 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

I originally installed from CD, but then I did removed the program from my computer (Following the instructions on the site), downloaded the exe file from the site, and did a clean reinstalled.
Posted: Thu, 4th Nov 2010, 4:26pm

Post 8 of 20

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Please try disconnecting your computer from the Internet temporarily while launching the software to see if that makes a difference.
Posted: Thu, 4th Nov 2010, 11:28pm

Post 9 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

Disconnecting the internet did not work. Any other suggestions?
Posted: Fri, 5th Nov 2010, 9:21am

Post 10 of 20

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Do you have XP fully updated with the latest service packs?
Posted: Fri, 5th Nov 2010, 10:18am

Post 11 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

Yes
Posted: Sat, 6th Nov 2010, 4:29pm

Post 12 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

I use three monitors. Could that be causing the problem? If so, how do I fix it?
Posted: Sat, 6th Nov 2010, 7:21pm

Post 13 of 20

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Hm, monitors seems unlikely to me, but disconnecting two of them temporarily would be a quick way to eliminate it as a possibility.
Posted: Sat, 6th Nov 2010, 11:52pm

Post 14 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

I did that and it worked, but the moment I connect the three monitors, the error messages begin again. Help...
Posted: Sun, 7th Nov 2010, 5:30am

Post 15 of 20

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

Hmm, interesting. Well, at least now I guess you have ID'd the problem. You'll have to wait for the FXhome guys to get back into the office Monday for an answer though, as I've got no ideas on what is going on to cause this. Sorry I couldn't be of more help.
Posted: Mon, 8th Nov 2010, 5:13am

Post 16 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

I appreciate your efforts axeman
Posted: Wed, 10th Nov 2010, 11:20am

Post 17 of 20

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Hi Engel - it does sound from your earlier posts that the problem is related to the 3 monitor set-up. Do you have the errors if you have only 2 monitors connected?
Posted: Wed, 10th Nov 2010, 2:56pm

Post 18 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

It works with 2, but not 3. How do I fix it?
Posted: Wed, 10th Nov 2010, 3:42pm

Post 19 of 20

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

VisionLab wasn't designed or tested for a 3-monitor setup (I think this is actually the first time we've ever encountered somebody with such a setup).

I'll get the tech guys to look into it. Are you able to launch the software with only 2 monitors connected, then reconnect the 3rd monitor and carry on?

Edit: Something else worth trying is disconnecting the 3rd monitor so you can start up the software, then going to Edit->Preferences and unticking 'run full screen'. Save and quit the program, reconnect the 3rd monitor then try loading the software to see if that makes a difference.
Posted: Fri, 12th Nov 2010, 12:33pm

Post 20 of 20

engel003

Force: 1000 | Joined: 3rd Nov 2010 | Posts: 17

VisionLab User

Gold Member

Unchecking dock to screen worked and adjusting the size of the window worked.