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photokey 4 pro all 16 name brand backgrounds

Posted: Thu, 25th Nov 2010, 4:43am

Post 1 of 8

FXhomer60067

Force: 900 | Joined: 20th Jun 2010 | Posts: 5

PhotoKey 4 Pro User

Gold Member

With the Photokey 4 pro what happen to all the backgrounds they claim it will have? can anyone help me to fine them? Only the sample downloaded.

Deidre
Posted: Thu, 25th Nov 2010, 5:26am

Post 2 of 8

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

You cannot download the backgrounds, due to the file sizes involved with the high-quality images. They have to be physically shipped on DVD, so if you ordered one of the bundles that included backgrounds, they will arrive at your door in the near future.
Posted: Thu, 25th Nov 2010, 5:35am

Post 3 of 8

FXhomer60067

Force: 900 | Joined: 20th Jun 2010 | Posts: 5

PhotoKey 4 Pro User

Gold Member

Thank you for your help. I order the photokey 3 with photokey 4 pro upgrade. Will I still get the other backgrounds.

Deidre Thomas
Posted: Thu, 25th Nov 2010, 7:11am

Post 4 of 8

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

That depends on if you ordered one of the bundles that included backdrops, and I'm not sure exactly which product option you ordered.

This one is the bundle that includes all the backdrops, whereas this one has a more limited selection of backdrops, and this one is just the program, with no backdrops included at all. There are another option or two out there as well, so whether any backdrops are included with your purchase depends on which selection you made.
Posted: Thu, 25th Nov 2010, 1:25pm

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Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

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FXhome Team Member

From our records it looks like you upgraded to the standard, download version of PhotoKey 4 Pro. The standalone version does not include additional product such as the backdrops, as Axeman explained.

If you have any questions about your order please contact sales@fxhome.com.
Posted: Tue, 15th Nov 2011, 3:01am

Post 6 of 8

Jessilyn

Force: 400 | Joined: 14th Nov 2011 | Posts: 1

PhotoKey 4 Pro User

Gold Member

I am new to all of this. Today I purchased the Photokey 4 Pro and downloaded the software on to my Mac through a link in my email. Everything seems to be working great, but I can't find the backdrops advertised in the product description. Is this something that will be shipped to me at a later date. I wasn't told that by the salesperson. All I am able to work with currently are sample backgrounds at low pixel quality.
Posted: Tue, 15th Nov 2011, 3:57am

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Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

As this thread was discussing earlier, unless you order one of the bundles which specifically include backdrops, then there are no backdrops included. The backdrops in the bundles are only available on disc, and so they must be shipped physically to your location, along with the greenscreen and other materials included in the bundle.

You can, however, use any backdrops you want in the software, as it just imports standard image formats as the background layer.
Posted: Tue, 15th Nov 2011, 10:03am

Post 8 of 8

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

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FXhome Team Member

Jessilyn wrote:

I am new to all of this. Today I purchased the Photokey 4 Pro and downloaded the software on to my Mac through a link in my email. Everything seems to be working great, but I can't find the backdrops advertised in the product description. Is this something that will be shipped to me at a later date. I wasn't told that by the salesperson. All I am able to work with currently are sample backgrounds at low pixel quality.
Which backdrops were advertised as being included? Did you speak to a salesperson here at FXhome, or at another retailer?