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using a digital background purchased on internet

Posted: Thu, 24th Mar 2011, 4:45pm

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metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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Hi...I recently bought and downloaded a digital background that is a tif file. When I tried to use it as the background, I got a message that said "This is not a valid image or its type is not supported." Then I tried saving it as a jpeg, and it would not fill the background behind my foreground image. I got photokey4 pro because of its ease of use, as I am not Photoshop savvy. I use a Mac Pro notebook and an IMac. Can someone please offer some suggestions? Thank you so much.
Posted: Thu, 24th Mar 2011, 5:42pm

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Axeman

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TIFF files should work just fine. All of the backdrop files that you can purchase from FXhome for use in PhotoKey are in TIFF format, in fact. Where did you get this TIFF file? Does it involve multiple layers?

Whether the image fills your canvas has nothing to do with the format of the image, but rather the resolution, or number of pixels in the image.
Posted: Thu, 24th Mar 2011, 6:00pm

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metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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Hi Axeman....I don't know. I am not technically savvy, which is why I chose photokey because it was so easy to use. I had tried the photokey lite first and upgraded. I purchased the backdrop from www.artcodesigns.com. I have gotten other designs from the internet and they worked fine.

I imported the pix into Aperature and clicked on metadata and it says:

sRGB IEC61966 - 2.1
2400 x 3000 pixels
aspect ratio 4:5
Depth 8

Does that help? is there anyway I can change its resolution so I can fill the background?

As I said, I am really a newbie at green screen w/no photoshop knowledge.

Thanks.
Posted: Thu, 24th Mar 2011, 6:35pm

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Axeman

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Thanks for the additional info.

What are the canvas settings you are using, in PhotoKey? That image should already be large enough for an 8x10 at 300 dpi, just as it is. And of course, you can adjust the size of the background in PhotoKey to enlarge it a bit if necessary to fill your background (in the Position toolset). If you use Aperture to convert it to .jpeg, make sure you use the right export setting (JPEG - Original Size) or it might reduce the resolution when converting.

I don't see anything wrong with the metadata you provided. If images from other sources are working, then you might want to contact the supplier of the problematic image, to see if they can provide any insight into why that one is causing problems.
Posted: Thu, 24th Mar 2011, 7:51pm

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metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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4x6 canvas...from ARTCO All the backdrops are not in layers. Those are single images in high
resolution 2400x3000, at 300dpi. Technically if you converted them to
JPEG, those still should be ok, as there is only a slight difference.
TIFF is just a bit better than JPEG. However, both are fine.
The only issue can be if those did not get properly converted. You can
try IrfanView, a free viewer software that has the option of
converting file formats. It will open the TIFF and convert them into
JPEG or any other supported format. Check it out here http://www.irfanview.com/
Posted: Thu, 24th Mar 2011, 8:40pm

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Axeman

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Yeah, that all sounds right, except TIFF already IS a fully supported format in PhotoKey, so standard TIFF images won't have any problems (TIFF is pretty much all I use in PhotoKey, for backgrounds). The question is, what is causing this image in particular not to cooperate?

Does the image use the .tif or the .tiff file extension?
Posted: Thu, 24th Mar 2011, 8:51pm

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metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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.tif

Thanks, Axeman.
Posted: Fri, 25th Mar 2011, 7:10am

Post 8 of 10

metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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Axeman...I imported background into Aperature and then exported it as 100% jpeg and it worked! Still haven't been able to figure out why tiff doesn't work but at least now I can use it. Thanks a lot for your help!!!!

Mary Ann
Posted: Fri, 25th Mar 2011, 9:26am

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Simon K Jones

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FXhome Team Member

Are you able to send the TIFF image in question to us to test? You can submit a support ticket and attach the image here: http://support.fxhome.com/

That'll probably be the quickest way to diagnose why the image isn't working for you. Thanks!
Posted: Fri, 25th Mar 2011, 2:50pm

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metaphysicallady

Force: 500 | Joined: 9th Feb 2011 | Posts: 6

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Hi Axeman and Tarn: I have submitted a ticket with one of the images. I also forwarded 2 emails that I received - the original one w/the download link (I couldn't download them from there so then they sent them in an email that included the images.)

I hope these emails will help you.

I really appreciate all of your help!

Yours,
Mary Ann