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White screen when uploading .mov file?

Posted: Sun, 17th Apr 2011, 7:38pm

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FXhomer106763

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HELLP! sad

Visionlab won't load my high def .mov file. It shows as nothing but a white screen throughout the entire timeline.
Is there a fix for this? REALLY under the gun... sad

Any help would be amazing.
Posted: Sun, 17th Apr 2011, 8:47pm

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EJR32123

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Hi
did you have your in / out points set correctly?
Posted: Sun, 17th Apr 2011, 10:44pm

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FXhomer106763

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Yes, I'm speaking about how it shows in the viewer when I'm trying to edit. It's completely a white screen. I'm using a high def .mov file on a Windows 7 OS.
Posted: Sun, 17th Apr 2011, 11:50pm

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DVStudio

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Rating: +1

DO you have the latest version of Quicktime installed? That is a must to have the .mov QT codecs installed to use any kinds of .mov footage with FXhome software. An easy fix, and most definately a common issue. wink

Hope that helps. Similar problem in the thread here.
Posted: Mon, 18th Apr 2011, 1:51am

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FXhomer106763

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Weird thing is, I do have the latest Quicktime installed, Pro to be exact. Doesn't make a lick of difference. Still the same white screen throughout. God, this is a post production nightmare.
Posted: Mon, 18th Apr 2011, 6:14am

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Axeman

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What codec does the .mov file use? I'm guessing its an issue related to the codec, and changing the codec of the file to something like Animation will clear up the issue entirely.
Posted: Mon, 18th Apr 2011, 1:57pm

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EJR32123

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Yes that happened to me. when you have the wrong codec, some times it loads the video into the program, but shows your background color through out the whole time line.


http://www.squared5.com/ is one of the best free codec converters available for both mac and windows.
Posted: Mon, 18th Apr 2011, 2:54pm

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FXhomer106763

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Thanks for the help so far guys!

Okay, newb question, I'm not a huge expert regarding codecs, yet this seems to be the unanimous issue I'm having. How exactly do I convert the codec?
Posted: Mon, 18th Apr 2011, 3:20pm

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EJR32123

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you have to have a codec converter. Go to the link i gave you and download the codec converter, unless you already have a codec converter. from there you can choose the codec you want.
Posted: Mon, 18th Apr 2011, 3:27pm

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Axeman

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If you have any type of decent video editor, you can choose the codec when you export your footage. Even the rubbish editors like iMovie and WMM should be able to handle this, though the exact process depends on what software you are using, and what version of the software you have installed.
Posted: Mon, 18th Apr 2011, 4:54pm

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FXhomer106763

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Nothing seems to be working.
I tried converting it to an avi using Xilisoft, which plays perfectly,
but now when I try to render the frame rate is choppy, slow and off, and the quality has noise. Loaded by selecting video, all the settings seemed fine.
Ugh. What a headache.
Posted: Mon, 18th Apr 2011, 5:32pm

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EJR32123

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AVI is a video format not a codec. A codec is a different then format
Posted: Mon, 18th Apr 2011, 5:35pm

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EJR32123

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http://support.fxhome.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=79 may help you a little bit.
Posted: Mon, 18th Apr 2011, 5:50pm

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FXhomer106763

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That codec converter didn't work at all, by the by.
I think I may have been able to work it out, though.
Another question: I made a project and saved it under 720 settings. Is there any way to open it and turn the resolution up? Now that I'm working with HD footage, it doesn't fit the frame.
Posted: Mon, 18th Apr 2011, 6:19pm

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EJR32123

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http://support.fxhome.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=49&nav=0,2,4,42

this tell you how to fix that.
Posted: Tue, 19th Apr 2011, 2:18am

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DVStudio

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What NLE are you using?
Posted: Tue, 19th Apr 2011, 4:34am

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FXhomer106763

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Final Cut Pro, exported to Win.
Posted: Tue, 19th Apr 2011, 5:42am

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Axeman

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Just export to the Animation codec, then, and everything will work smoothly. Quality is lossless, and the codec is rock solid reliable.