You are viewing an archive of the old fxhome.com forums. The community has since moved to hitfilm.com.

HitFilm is now available!

Posted: Wed, 29th Jun 2011, 3:14pm

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Simon K Jones

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It's the biggest event in FXhome history: our new video product HitFilm is now available! HitFilm brings together editing, 3D compositing and visual effects in a single product.

Don't forget, if you own any previous FXhome video product you're entitled to 40% off HitFilm. Even if you've never bought one of our video products but you still signed up to FXhome.com before June 27th 2011 you'll still get 20% off! To get your voucher sign in to FXhome.com and follow the link at the top of the page. By the way, if you don't think you'll use your voucher, we'd realy appreciate it if you could give it to a friend who might.

To accompany the product we have a completely new, dedicated video website over at HitFilm.com, where we've designed a new community area for you guys. The HitFilm.com community uses the latest web technology and integrates YouTube and other social networks in ways we've never been able to do on FXhome.com. Head over there to set up your profile!

If you have any questions, read on...

Last edited Thu, 30th Jun 2011, 5:33pm; edited 5 times in total.

Posted: Wed, 29th Jun 2011, 3:20pm

Post 2 of 22

Simon K Jones

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HitFilm software mini-FAQ

1. What does this mean if I own a previous FXhome video product, like EffectsLab or VisionLab?

You can carry on using your products without any problems, and you'll be able to keep downloading them from your account here at FXhome.com. We'll also keep providing technical support for a good long while.

The best news is that if you own any of our previous video software you get a massive 40% off the normal price of HitFilm Ultimate!

2. What does this mean if I'm a PhotoKey user?

The release of HitFilm does not affect PhotoKey or PhotoKey users. Carry on as normal. smile

However, you still get a voucher for a 20% discount off HitFilm, so this is a good time to get into filmmaking! (if you're not going to use your voucher, please do pass it on to a friend)

3. Where do I get my HitFilm loyalty voucher?

Once you're logged in you can follow the banners at the top of the page, or simply click here.

4. Is there a HitFilm demo?

There sure is! Head over to HitFilm.com to find out more.

HitFilm.com website mini-FAQ

1. Is HitFilm.com replacing FXhome.com?

FXhome.com will be focusing on our photography products. PhotoKey will remain here, as will the photo-related forums.

The Lab products are no longer for sale from FXhome.com. We will continue to provide technical support for them through the FXhome.com support area.

HitFilm.com has been created to specifically to give our video community a modern, exciting new place to hang out and continue the discussions that have made the FXhome community such a great place. We can't wait to see you over on the HitFilm.com forums.

2. What about the FXhome.com forums and cinema?

The FXhome.com cinema is no longer accepting submissions, although you can still browse the archive. We're approaching videos differently with HitFilm, embracing modern web video standards.

The video forums at FXhome.com will remain for the time being, but we do hope that you will all head over to HitFilm.com as soon as possible. It gives you loads more options, especially if you want to promote your own work, thanks to proper embedding of YouTube and Vimeo videos.

3. Do I need to make a new account at HitFilm.com?

Yes, HitFilm.com uses a completely new infrastructure so you'll need to make a new account. On the plus side, this gives you a funky new profile, bigger avatars and a much stronger presence in the community.

4. Will my FXperience and other info transfer over?

HitFilm.com uses different systems to acknowledge valuable contributions to the community, so your FXhome.com data will not transfer over.


We want you guys to be the first HitFilmers. Many more will come, but we'd like you to be there at the start. As veteran FXhomers we particularly value your feedback and opinions, so do let us know what you think of HitFilm.com and the new software.

These are exciting times, friends. Time for another adventure!
Posted: Thu, 30th Jun 2011, 7:52pm

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Axeman

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SuperUser

Let the games begin!!!

And its not even July yet!
Posted: Thu, 30th Jun 2011, 8:23pm

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Koradin

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I'm very disapointed that you're forcing me to spend money before July smile

Quick quesiton I've just used the 40% voucher for myself can I still pass the 20% voucher to a friend?

Koradin
Posted: Thu, 30th Jun 2011, 8:25pm

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Simon K Jones

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Yes indeed, you can give your unused voucher away. Please do, as sales are, of course, very important to us!

Unless you want to buy HitFilm twice, of course. That's an option too. wink
Posted: Thu, 30th Jun 2011, 8:26pm

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Axeman

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SuperUser

By all means, please do! We want everyone who can to get in on this limited-time offer.
Posted: Thu, 30th Jun 2011, 8:30pm

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3dmus

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Great stuff - downloading the demo now, but pretty sure I'll make the purchase for ultimate soon. One can never have too many tools in the ol' toolbox!

Last edited Thu, 30th Jun 2011, 8:36pm; edited 1 times in total.

Posted: Thu, 30th Jun 2011, 8:34pm

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The Flying Fox

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I was thinking it was a shame there wasn't a new video today, now this! Can't wait to get started!
Posted: Thu, 30th Jun 2011, 8:42pm

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jawajohnny

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I'm getting an error when I try to activate Hitfilm Ultimate:

"Sorry, there was an error whilst communicating with our server. Please try again later."

I've double checked that my email, password, and serial number are correct. What am I doing wrong?
Posted: Thu, 30th Jun 2011, 8:43pm

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SPCDixon

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My CSRF token has expired and I can't register on the new site. Suggestions?
Posted: Thu, 30th Jun 2011, 8:49pm

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Simon K Jones

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We're investigating right now guys!
Posted: Thu, 30th Jun 2011, 8:56pm

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Koradin

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Thanks for the great news, voucher already passed over.

Just noticed am getting an error message that it can't connect to your server to register the software, its like your teasing me letting me get so close to using it, but not razz

Also the offline option just gives me a white screen after entering the details.

I'll leave it a little while and try later.

Koradin
Posted: Thu, 30th Jun 2011, 9:05pm

Post 13 of 22

Simon K Jones

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Hey guys, please try re-activating now and let us know what happens. We've made a few tweaks our end.
Posted: Thu, 30th Jun 2011, 9:06pm

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3dmus

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Just downloaded the demo but experienced a crash in first 5 seconds. I posted a message in the technical self help forum but not sure if that's the best place?
Posted: Thu, 30th Jun 2011, 9:09pm

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jawajohnny

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Activation Successful!

Thanks guys. Can't wait to play with this!
Posted: Thu, 30th Jun 2011, 9:15pm

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Koradin

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Its working now, you can't beat tech support like that smile
Posted: Thu, 30th Jun 2011, 9:16pm

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Simon K Jones

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Great news, thanks for keeping us updated Koradin.
Posted: Thu, 30th Jun 2011, 9:38pm

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RodyPolis

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YES!!! Gonna eat some Asian fried rice then I'm downloading the trial! Not gonna do like those FCP users who bought FCX without trying it out!
Posted: Thu, 30th Jun 2011, 9:38pm

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Joshua Davies

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We have a great demo for just that reason! biggrin
Posted: Fri, 1st Jul 2011, 12:59am

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EJR32123

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hope mac version comes out
Posted: Fri, 1st Jul 2011, 3:02am

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SPCDixon

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I'm getting multiple sign up errors at the Hitfilm site (can't create account right now, etc). I'm sure I didn't help matters by trying to sign up with 2 emails. Any thoughts?

Edit: Disregard. Purchasing solves everything! Ha ha. Off I goooooooo!
Posted: Fri, 1st Jul 2011, 8:41am

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danielgwood

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SPCDixon wrote:

I'm getting multiple sign up errors at the Hitfilm site (can't create account right now, etc). I'm sure I didn't help matters by trying to sign up with 2 emails. Any thoughts?

Edit: Disregard. Purchasing solves everything! Ha ha. Off I goooooooo!
Ah, we'd flagged up some errors with accounts which I think may well be you - names seem similar. I'll look into it for you.