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Macromedia Projector has stopped working error - Win 7 64bit

Posted: Mon, 19th Sep 2011, 6:46pm

Post 1 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

VisionLab User VideoWrap User Windows User

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I've finally got round to moving my copy of Vision Lab Studio from my old windows XP PC to my new Windows 7 64 bit PC [thought I'd best do it before the software gets too forgotten as everyone moves over to HitFilm wink].

Well having gone from being someone who never had a problem with FX Home software (through Effects Lab, Compositelab and VideoWrap!)suddenly I've hit problems sad. Everything installed fine and dadny but as soon as I tyr to import my own video footage I get a freeze and "Macromedia Projector has stopped working" error message with the following details:


Problem Event Name:APPCRASH
Application Name:FXhome VisionLab Studio.exe
Application Version:10.1.0.11
Application Timestamp:413ffc3a
Fault Module Name:DSImportXtra.x32
Fault Module Version:1.0.0.3
Fault Module Timestamp:474feedb
Exception Code:c0000005
Exception Offset:000038aa
OS Version:6.1.7601.2.1.0.768.3
Locale ID:2057
Additional Information 1:7439
Additional Information 2:743940e6e3a1d2456019fa4bd6c8b216
Additional Information 3:3599
Additional Information 4:35994270eeadfed8d0baa8bb9d506053

Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I can open the demo projects but my own footage (SD DV PAL)is a non-starter, crashes every time and I've used several different clips. Is VisionLab compatible with Windows 7 64bit?

I am sure your first advice will be try a clean insatll (which I will of course) but I just wanted to make sure I wasn't wasting my time if my OS was not supported.

My PC is an Intel Pentium Dual Core E6500 (though I am upgrading to a Core 2 Quad tomorrow!), Win 7 6bit, 4Gb Ram (moving to 8 Gb tomorrow!).

Thanks for your help.
Posted: Mon, 19th Sep 2011, 8:23pm

Post 2 of 15

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker MacOS User

SuperUser

VisionLab is fully compatible with Windows 7 64-bit, so that's not the problem.

Making sure you have the latest Quicktime and DirectX installed on your Windows 7 system would probably be worthwhile, as well.
Posted: Mon, 19th Sep 2011, 9:03pm

Post 3 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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Thanks for the quick reply smile

I've just followed the uninstallation instructions and reinstalled but got the same error sad

My DX version is 11 (checked with DXDIAG) and Quicktime installer said I was up to date.

Interestingly I wasn't asked to put my product key in second time round which suggests that not everything uninstalled but I had used the uninstall menu option, deleted the FX Home folder in Documents and the VisionLab Studio 1.5 folder in Users.

Should I have rebooted in between the uninstall and reinstall cycles?

It's bizarre that everything seems to install fine and the only crashes occurs when I import a video file.

Do you have any other suggestions than repeating the clean install cycle?

Thanks again for your quick response.
Posted: Mon, 19th Sep 2011, 9:06pm

Post 4 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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One question - why is the error report saying I have "Application Version: 10.1.0.11" when the downloader (and program boot up screen) says I have "1.005.100"?
Posted: Mon, 19th Sep 2011, 10:25pm

Post 5 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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Two clean installs completed... no success. The program is working... until I import a video file then it hangs sad

Please help!
Posted: Mon, 19th Sep 2011, 11:27pm

Post 6 of 15

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

What codec does the video file in question use? If you use a different codec does the import still fail?

As far as the version number thing, did you download the installer directly from this page of your FXhome.com account? http://fxhome.com/account/programs
Posted: Tue, 20th Sep 2011, 4:34pm

Post 7 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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Yes I downloaded the installer direct from my account page (though I used the key from the back of the manual as I bought the boxed version of the program).

The video footage is mini DV SD footage imported direct from my camcorder via firewire (using Premiere Pro on this PC). I have also tried some footage from my previous PC that worked with my previous set up - that was imported using Adobe Premiere Elements.
Posted: Tue, 20th Sep 2011, 6:03pm

Post 8 of 15

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

Thanks for that additional info, everything sounds like it should be compatible.

If you aren't asked to re-activate the software, then you didn't properly perform the clean re-install. On your later installs, did you have to re-activate? If not, then you haven't actually clean re-installed yet, and I recommend double-checking each of the steps listed here, making sure that you don't accidentally skip one.

If you did have to re-activate on thyour last re-install, then you must have done it right, but I'd try it one more time following those instructions again.
Posted: Tue, 20th Sep 2011, 7:14pm

Post 9 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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No I haven't been asked for the key since the first time I installed however I have definitely completed all three uninstall steps.

Ok here's the latest update - I've just followed the uninstall steps again and everything that should be gone was gone. I then ran a search for VisionLab and it returned the installer file which I expected and the program key which I didn't. The program key was in a folder called FXhome VisionLab Studio and the path to the folder was C:\Users\01\AppData\Local\VirtualStore\ProgramFiles(x86). Is that normal?

There was also an empty presets folder in with the prgram key.

Last edited Tue, 20th Sep 2011, 7:16pm; edited 2 times in total.

Posted: Tue, 20th Sep 2011, 7:15pm

Post 10 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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There were also a lot of crash reports in a format .wer? (but these were in a different folder)
Posted: Tue, 20th Sep 2011, 9:21pm

Post 11 of 15

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

I'm not familiar enough with Windows to address that folder's existence with any certainty, but it seems odd. What I would do is this: Move that folder to a different location on your harddrive, then try the re-install. I'd avoid just deleting it until one of the guys who is more knowledgeable with regard to the Windows system gives you some further instruction. I'll see what they have to say when they get in tomorrow.
Posted: Tue, 20th Sep 2011, 10:47pm

Post 12 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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Axeman wrote:

I'm not familiar enough with Windows to address that folder's existence with any certainty, but it seems odd. What I would do is this: Move that folder to a different location on your harddrive, then try the re-install. I'd avoid just deleting it until one of the guys who is more knowledgeable with regard to the Windows system gives you some further instruction. I'll see what they have to say when they get in tomorrow.
Ummmmmmm..... oops? smile

I'll have a quick check in the Recycle Bin smile
Posted: Wed, 21st Sep 2011, 5:03am

Post 13 of 15

Axeman

Force: 17995 | Joined: 20th Jan 2002 | Posts: 6124

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SuperUser

Heh, I wouldn't worry too much about it. the goal of a clean re-install is to wipe all trace of the prohram from the harddrive before re-installing anyway, so I'm sure you won't have hurt anything by deleting it. I just thought it might contain some data that might be useful in identifying the problem, if it came to that.
Posted: Wed, 21st Sep 2011, 11:55pm

Post 14 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

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Just posting the latest crash report so I can compare it with the original:

Problem signature:
Problem Event Name:APPCRASH
Application Name:FXhome VisionLab Studio.exe
Application Version:10.1.0.11
Application Timestamp:413ffc3a
Fault Module Name:DSImportXtra.x32
Fault Module Version:1.0.0.3
Fault Module Timestamp:474feedb
Exception Code:c0000005
Exception Offset:000038aa
OS Version:6.1.7601.2.1.0.768.3
Locale ID:2057
Additional Information 1:7439
Additional Information 2:743940e6e3a1d2456019fa4bd6c8b216
Additional Information 3:3599
Additional Information 4:35994270eeadfed8d0baa8bb9d506053

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


It's the same isn't it - do the codes mean anything to the FXHome gurus?

Really hoping you can fix it, will be such a pain if I have to retain my old PC just to add SFX..
Posted: Thu, 22nd Sep 2011, 2:09am

Post 15 of 15

petet2

Force: 2899 | Joined: 27th Dec 2005 | Posts: 1043

VisionLab User VideoWrap User Windows User

Gold Member

I fixed it smile

Or. more accurately, I found out what the incompatibility was / is.

I was looking at the video files and I noticed that Windows was assigning them the DIVX logo. So I uninstalled all the DIVX player options, rebooted... and voila - VisionLab works!

Of course now I can't play any DIVX files...

Is this an issue you were aware of? Is it one that could be addressed?

Thanks for your help.

(oh my goodness have you seen the time, my alarm goes off in four hours...)