Posted: Thu, 16th Feb 2012, 4:44pm
Post 1 of 3
Lately I have been having a lot of problems with my PhotoKey crashing in the middle of working. Everything will be going fine I am halfway through a project and it says it stopped working and then tries to fix the problem. It never fixes it and always shuts down. Now it has begun crashing just moments into a project. I tried to uninstall and re-install but nothing helped.
Posted: Thu, 16th Feb 2012, 5:14pm
Post 2 of 3
Can you please submit a ticket if you haven't already done so: http://support.fxhome.com/index.php?_m=tickets&_a=submit
Are you on a Mac or a PC, and have you made any recent changes to your setup?
Posted: Thu, 16th Feb 2012, 7:58pm
Post 3 of 3
I am on PC running windows 7. I submitted a ticket. We thought the Wacom tablet might be causing it but we re-installed and it is still crashing. The only thing we have changed about the setup is adding a monitor and I believe running parallels