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PhotoKey 4 Pro Crashing

Posted: Thu, 16th Feb 2012, 4:44pm

Post 1 of 3

cartervj

Force: 1200 | Joined: 26th Oct 2010 | Posts: 17

PhotoKey 5 Pro User

Gold Member

Lately I have been having a lot of problems with my PhotoKey crashing in the middle of working. Everything will be going fine I am halfway through a project and it says it stopped working and then tries to fix the problem. It never fixes it and always shuts down. Now it has begun crashing just moments into a project. I tried to uninstall and re-install but nothing helped.
Posted: Thu, 16th Feb 2012, 5:14pm

Post 2 of 3

Simon K Jones

Force: 27955 | Joined: 1st Jan 2002 | Posts: 11683

VisionLab User VideoWrap User PhotoKey 5 Pro User MuzzlePlug User PowerPlug User PhotoKey 3 Plug-in User FXhome Movie Maker FXpreset Maker Windows User

FXhome Team Member

Can you please submit a ticket if you haven't already done so: http://support.fxhome.com/index.php?_m=tickets&_a=submit

Are you on a Mac or a PC, and have you made any recent changes to your setup?
Posted: Thu, 16th Feb 2012, 7:58pm

Post 3 of 3

cartervj

Force: 1200 | Joined: 26th Oct 2010 | Posts: 17

PhotoKey 5 Pro User

Gold Member

I am on PC running windows 7. I submitted a ticket. We thought the Wacom tablet might be causing it but we re-installed and it is still crashing. The only thing we have changed about the setup is adding a monitor and I believe running parallels